During the installation, if the user clicks on "Custom" soon enough (I think within 7 seconds), they can choose where to install, whether to create a Desktop shortcut, and finally, whether to "Join User Experience Improvement Program." I turned that option off as well as the option to create a desktop shortcut (I captured the screen before making the change and after making the change).

After the installation and authorization, in the top right corner, there is a downward pointing triangle that displays a menu of options. The first one is "Common Settings." When I chose the Common Settings menu, I was surprised to see that the option to "Join User Experience Improvement Program" was turned back on (checked). I have no idea when DVDFab does this since I did exit totally out of the program, and did not discover this artifact until the next day. Regardless, no matter what the user chooses when installing, DVDFab turns it back on behind your back. That isn't very nice.

Also, the option to choose the Cloud Backup is automatically clicked on. There is a list of accounts of other cloud backups. I have no idea why I am able to see other users backup information. It could be because all of these are under the account we used to authorize: smootherai_gotd@dvdfab.cn


The term DVDFab is a bit ambiguous to users. First off, it is the name of the company, and when reading about DVDFab or worse, having to write about DVDFab, it is not always clear if the writer is referring to the comapny's name or a computer program with the same name.

Anyway, ...during the install, after all of the initial setup completes to 100%, a webpage opens stating "Installation Complete". The first inclination is that Smoother AI has been installed successfully. Switching back away from the webpage, in my case, there was a Windows Firewall prompt to allow DVDFab access to Private Networks. Meanwhile, there was a Windows-controlled dialog stating "LiveUpdate.exe has stopped working"; the only option was to "Close program." I denied the Firewall request and closed the LiveUpdate.exe dialog.

Now, the installation setup part (with the monkey image) shows "Start DVDFab 12". That can be confusing for users expecting to see a reference to the program name they were installing. After clicking on that line, a program starts and displays the prompt to enter the authorization information. Next, there is a display with a long list of DVDFab programs. Near the bottom is where the Smoother AI is shown as authorized. In my case, it was off the screen; I was lucky to notice that I could scroll the list further down. In the bottom right corner is a button labeled "Start DVDFab." That part is confusing as it is the same as the "Start DVFab 12" minus the "12" part.

Clicking on the "Start DVDFab" opens a program but that program is not labeled Smoother AI. In the middle is a rectangular area with a plus (+) sign in it, and below that, it states, "Click on + button to load a file Or drag & drop files here."

Across the top are several large icons, each with a name below it. One is labeled Launchpad. Clicking on all the other large icons leads to several different types of tasks controlled by other DVDFab programs that the user may or may not have. Clicking on Launchpad displays another group of options, none labeled Smoother AI. The user must know to choose "Boost Video Frame to 60 FPS" in the "Ripper" section. After doing so, the main window looks the same except that the text below the rectangular box has changed to "Insert disk or click on + button to load a source Or drag & drop files here." The main difference is that the program needs an ISO file or a folder. That small change may not be obvious initially, so look at that area before and after.

If you click the + button to select a file, notice the file types at the bottom right of the open dialog. You cannot select regular video files, such as an mp4 file. Instead, you need to select an ISO file or an entire folder (ripped from a DVD). Just how long that change to 60FPS takes will vary depending on your system and the amount of data to process. Since it will likely use the full power of the PC for an extended time, make sure your CPU and graphics card have plenty of cooling. Ask yourself, is it worth it to burn out a CPU or graphics card?

DVDFab has not made it easy to understand how their programs work and how they are integrated into their console program (or server?), which I think is called DVDFab. The other individual programs DVDFab offers are listed when DVDFab is started along with a reference if it is authorized and when it expires. That part is nice to know but I had rather have that as an option instead of having to see the entire list first every time I want to start Smoother AI. Each DVDFab program a user has licensed should be started as its name, then if that program needs the console program/server, then it should start it on its own. In that case, I wouldn't mind seeing that it is authorized and when it expires.

In a few days after installing any DVDFab program, there will be prompts to update DVDFab. Is it updating the program we installed or the console itself? It isn't clear what is being updated. If it is the console part of the program, are we allowed to do the update without affecting our license of the individual program we installed? Even not updating, every other DVDFab program I have installed loses its license somehow. I have not had a single one last for the entire year promised in the initial giveaway.

DVDFab. If handling support is too much for now, maybe you should just ease on out of the software business.
I promise, pirated copies will live on. Especially since they're more worth trying than getting you guys to help fix the issues we're all having. It's no wonder people crack and pirate. So, is it any wonder?

On their website:-

Operating System: Windows 10 (64 bit only)

- very deceptive - how about declaring up-front??

I installed the software but I couldn't find where I suppose to insert the key I was sent. I couldn't find an icon indicating new software. I checked my Revo uninstaller which indicated new software was installed. Will DVDFab help to resolve this?

If this company is going to offer a version through Giveaway of the Day, for crying out loud, monitor the site to resolve any issues. I'm getting the same "Trial Version" that everyone else is getting. This has been going on all day and nobody is responding to resolve this issue. If this is the kind of customer support this company offers, if you purchase their product, they're going to have a short existence in the software business.

I found out that you have to start the program and then you can input the information that was emailed to you.

After installation it's saying there's an update available. If I upgrade do I lose the 1 year license? For clarity's sake, please state if updates are included or not.

I did not receive the activation email (tried 3 different email account)

As seems to always be the case with offerings from DVDFab, their activation is worthless. Activating leaves you with a license that is already expired, and you are stuck with a "Trial Version". The last time this happened, they did fix the problem, sort of. They managed to get everyone a working license for the software, after the giveaway was over. The catch to that: It expired 2-weeks later. Their "1 year" giveaway licenses are nothing but BS...

Downloaded and installed. Followed the instructions and successfully authorized . . . a 30-day trial version allowing just three items to be processed. So there seems to be nothing actually given away. Very Disappointing.

The FabSmoother application is just what I've been looking for, it was easy to download and install, it took some time but the only problem was after all was ready to start, it tells me that it is only suitable for Win 10 and newer.... my Win 7 platform will not work... If this is so, why wasn't it made clear before I wasted time especially as there is a statement at the top , see "SYSTEM REQUIREMENTS, Windows 11/10/8.1/8/7 " Pity, I feel screwed ... and yes I know '7' is outdated, but regrettably on this particular 'puter, I'm not ready to leave '7' and don't want the programme on any of my other 'puters.

Does it work with streaming videos? Thanks.

Trying it now. 90-minute movie time to convert is three days and seven hours, and that at full computer power. Not sure if it is worthwhile to proceed.

According to the pop-up after installation and contrary to what is published here, this program does NOT work with Win 7, 8, or 8.1

Why does a software publisher put a program on NextDoor and then refuse to answer any concerns that their potential customers might have???? It makes me not trust them at all.

Mentioned on DVDFab site word for word
...requires a lot of power and performance from computer processors...
...from 8 to 30 hours(no mention of video length)
No mention of video start and finnish size(my assumption dubble or more)
If I had a new computer and huge hard drive I would definately desire it
DVDFab correct me if my assumptions are wrong

where do I input the registration info

I did all steps as outlined in the instruction; however, I'm getting just "Trial Version."

After inputting my account information, I see only "Authorize" for this program and not Activated. What does this mean? TIA

For only blueray files?

Tried 3 times to install. I entered my email and the password send there and it refused to activate.