Ashley, It states registration info is invalid even after the updates. Would you assist?

Andy, would you mind DM us via Facebook (https://www.facebook.com/tunelf)? We'll help you solve this issue.

Ashley, Starting Tunelf starts Spotify and starts downloading selected album but kills audio output to speakers. Spotify pays correcly without Tunelf running.

Marek Velsmid,

All these converters are limited to between 50 to 100 tracks. all you have to do is download the missing tracks individually.

Hi Mike,
Yes, you're right.
This version doesn't support upgrade. If you want the latest version in the future, the registration code will be invalid. Yet you can still use the registration code after downloading the Free version on GOTD.

Ashley from Tunelf

Ashley,

I just downloaded from here but the registration info is invalid. Would you assist?

Hi Andy,

Just update the program to version 1.2.0 and try again. It shall work.

Ashley from Tunelf

Ashley,

I have downloaded here and updated to 1.2.0.40 inside the software.
Then enter my several personal email addresses and the registration code provided here but it states the registration information is invalid. Would you assist?

Andy, would you mind using our debug version (http://www.tunelf.com/download/debug/SpotifyMusicConverter.exe)to have a try again? Then please send the log file to us and our R&D team will look into it.
Or, you can send the logs to our support team at support@tunelf.com, we'll help you solve the issue.

Hi Ashley,

Thank you for your reply. I have sent the log file to support@tunelf.com.

Ashley,

I have sent the log file but have not received any reply. Would you follow up?

Andy,

Andy,

Yes, I've already reminded my after-sales colleague to reply to your email and she'll do that soon. Thanks.

Joe, what are you complaining about?

chico, ditto.

Keeps telling me that Spotify has not launched, which it has.

Have uninstalled. Waste of time in my case.

Using a bog standard windows 10 system

TK, after install just do a upgrade and then you have latest version

Hi TK,

This is because we've just fixed a small bug and updated the program today, while the giveaway version was prepared several days ago.

We're now sending the latest version to GOTD. Please understand this. Thank you.

Ashley from Tunelf

Hi TK,
We've also updated the Free version 1.1.0 just now, and you can click the Menu > Check for Updates to manually update to version 1.2.0.40. The registration code still can be used. Please have a try.

Regards,
Ashley from Tunelf

TK, I note that both the giveaway 1.1.0 and the free download 1.2.0.40 on their site both report an error when asking them to do an update check. I suspect it is because the programs are only able to negotiate TLS 1.0 but the server api.tunelf.com is configured to only support TLS 1.2 or better so the program is unable to negotiate a viable https://api.tunelf.com connection for the update check. The quick work arounds are to enable TLS 1.0 on the api.tunelf.com server or change the update check URL to http:// and forget the encryption on update checks. The reason I am brining this up is the dev has replied a couple of times to the comment I am replying to but the moderator has prevented them from going public at this time and the dev invited me to use the programs update feature to try the latest version with the giveaway license... which when I do reports an error and packet sniffing shows an incomplete connection which is what happens if you try to use an old TLS1.0 browser on a TLS1.2 server.

TK, I believe I've figured out what's going on/wrong the program is using the native windows wininet.dll API to make an HTTPS connection and on Vista and XP they can only negotiate up to TLS1.0 while the server needs TLS1.2
The program if run under windows 10 and presumably Windows 7 and 8/8.1 too their built in wininet.dll can negotiate TLS1.2 so the update checks work!

The URL needed to find the devs update for the giveaway license to 1.2.0.40 is at:

http://api.tunelf.com/api/product/version?pid=89001

This may be the same version as the one on their website but it is a special build for this giveaway expiring 1 year license.

GAOTD could download the new installer and update the bundle and extend the giveaway a few hours...
Or do a re-run

Ashley, finally the moderator let your replies be public. I have posted two replies to my original comment because your replies had not been made public at the time. wininet.dll under XP and Vista cannot connect to your api. server due to them only supporting upto TLS1.0 under windows 7 and above with the latest Internet explorer installed includes a TLS1.2 compatible wininet.dll and I was able to use a windows 10 machine to get hold of the new update you produced during the giveaway and can confirm it accepts the giveaway license. If you have full admin control over how the api server is configured I'd enable TLS1.0 on it if I was you to ensure that all supported versions of windows can access the update server check properly.