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Re: Audials Radio Tracker

(18 posts) (12 voices)

Started 12 years ago by MLStrand56
Latest reply from lonv166

MLStrand56
Member

The Free & "supposed" registered version of Audials Radio Tracker appears to be a TRIAL version. I don't know if Audials Radio Tracker is Date or Hours limited, BUT 2 days after installing/registering it, the program asks for $60 AND it cuts out and returns every few minutes.

I feel that Giveaway of the Day has done their customers a Great Dis-Service by promoting TRIAL software, which was advertised as FULLY FUNCTIONAL.

Since when does Fully Functional & Registered mean Time-Limited Trial-ware that anybody can download?

I am Very Disappointed in Giveaway of the Day for promoting this FRAUD on their customers!!!

MLStrand56

Posted 12 years ago #
BuBBy
Teh adnim

Sorry to hear you are having problems.

They are pretty serious accusations. I'm expecting that if this is true and the program does as you say - there should be tens of thousand more complaints appearing here very shortly.

Have you made any other changes to your computer over the two days since it was running? (such as installing other software, uninstalling software, running registry or file cleaners - or even trying to install a newer version of the software over the top of the giveaway, is there an "auto update" or "check for newer version" option enabled in the program).

As I didn't install this software (I have no need for it) I can't test if this is the case. Maybe some other people can check if theirs is still working ok and post here? (Perhaps even set their system clock forward a month or two and try the software then). That may rule out the scenario that the software has been coded to self destruct after 2 days.

Actually, if it did this, it would hardly result in any goodwill or in favor of the developers - as the comments would do more harm than any amount of sales they might get as a result of the exercise - so it is unlikely that the developer would be so silly to even consider such an action.

Posted 12 years ago #
graylox
Moderator

MLStrand56, the way you criticise GOTD is hard stuff.
New users of this service should not only read and follow the readme-file, but also get info by reading the FAQ .
If the GOTD project would do "their customers a Great Dis-Service" as you call it, this company wouldn't exist so successful over such a long time. As a regular user you would know, that GOTD always tries to re-run a giveaway if there were any severe problems.

My programme is still running fine. (Didn't make the date test yet.)
And yes, I remember, that "auto-update" was pre-checked. That is of course dangerous, if you didn't uncheck that.
I have a different problem with Audial, it renamed my external 2 TB drive on which I installed it as "portable". But that is another story...

graylox

Posted 12 years ago #
Inas
Member

Mine is working fine & continues to be fully registered.

Posted 12 years ago #
Txnnok
Member

just checked mine, working fine and fully functional

It probably asks for money cause you upgraded, bad move. You product is free as is, not with upgrades.
They are a business, not a charity. Part of the point of the giveaway if to get their name out and so people can test their products. If you update or upgrade without wanting to purchase the product, that isnt their fault. Pay more attention to what your doing.
I've lost a few products I wanted before I caught on, but I didnt whine about it. I figured out what was going on and corrected the problem.

Audials is a great product and personally I'm thankful they came here. I hope they post more products. Tunebite hopefully, doubtful though.

Posted 12 years ago #
Whiterabbit-uk
Games Guru

As is mine (still registered).

Just a note about trials. The giveaway project has been operating since October 2006 and has given programs away virtually every day since then (apart from the occasional day off when the owners have been doing maintenance on the site). Apart from when I've been on vacation there hasn't been many days that I haven't at least checked the giveaway and I've downloaded a good many of them over the last five years, none of which have ever been a trial. I've always got what's been promised, a full version working program, many of which I've ended up purchasing so that I could get the updates and support.

To MLStrand56

You could contact the developer and ask for help. Just say that you were new to the giveaway project and made a mistake when installing it. You didn't try to install it after the giveaway it was over did you? As I'm sure you are aware, (well at least now), the giveaways are only live for 24 hours. Some giveaways cannot be installed after the time limit becasue of the giveaway wrapper, but some do come with an unwrapped set up file plus a separate wrapped activation module. To be honest I've already forgotten what the method was that was employed with this particular giveaway, but I suspect it was a dual activation and set up file, which means you must have installed it on the day of the giveaway. I cannot however fathom how you've ended up with a trial??? As BuBBy so astutely points out we would have had many complaints by now if the giveaway had only given us a trial.

Have you any comments to make about this?

Posted 12 years ago #
MLStrand56
Member

Bubby: Installing other software -- No. Uninstalling other software -- No. Registry Cleaners -- No. File Cleaners -- No. Newer Version -- No.

Txnnok: I did not update.

Whiterabbit-uk: I have already voiced my complaints to the company (Audials forum). BTW, I am not new to GOTD. I've been a member for years. I did comply with GOTD & install the software within the 24 hr. time limit. If I hadn't, the software wouldn't have installed in the 1st. place.

The Radio Tracker activation says: AudialsOne Free

Either Audials supplied GOTD with Trial-ware, OR they failed to register my software properly. Either way, it's Their problem to fix. I sincerely hope that Audials prefers Good Press, to Bad.

MLStrand56

Posted 12 years ago #
Txnnok
Member

that narrows down the usual issue then.

Sorry your having problems. I sincerely hope they help you resolve your problem.

Posted 12 years ago #
Whiterabbit-uk
Games Guru

Hi MLStrand56, my mistake, I presumed you were relatively new because you'd only just registered with the forums on the day of your post. I know registering with the forums is volunatry and many who visit the main site don't bother to register. I do hope you manage to sort this with the developer. Some developers that have given away previously have been very helpful when it comes to registration problems and have given out free activation codes; not that I'm saying this particular developer would, but it may be worth a try.

No one else has complained about the lack of registration so it would imply that it's from your end and not the giveaway itself that's at fault.

I'm not trying to be funny, and wouldn't normally even bother to reply to such a post, but I feel that your first comment was a little too strong. Even if it had been a trial all along I doubt it would have been the giveawayofthedays fault, but the developers for giving us just a trial.

Please note I've been downloading giveaways since early November 2006 and have never had problems registering any giveaway except one that was later replaced because there was a problem with it. The giveawayoftheday is a unique site that offers a wide range of software in a safe environment where you can be assured of a download that's not fife with malware.

Posted 12 years ago #
ChrisS
Administrator

MLStrand56, you're correct in that you downloaded "Trial Ware". It's more or less what you could have downloaded from any number of sites. But the registration process transforms that "Trial Ware" into "Unlimited Usage Ware". It's largely what would have happened had you purchased a registration key - with the exception that you get no technical support and no updates. Once registered, that specific version is yours to use for the rest of your life if you so desire.

Your activation code indicates that the software did not register properly, thus it's still "Trial Ware". Unfortunately, you're wrong as to who is to blame. It's up to you to verify that it registered properly. GOTD doesn't have the personnel to send to your house to validate the registration, nor would you want them to install spyware to watch the process and report back to the collective just what software you have installed, registered or not, on your PC. The "Successful Activation Screen" that you see doesn't really mean that the S/W registered because GOTD has no way to determine if the key was successfully installed. It's up to you to start the program, click "Help | About" and confirm that the S/W is registered to "giveawayoftheday.com".

This was at least the 2nd time this S/W has been offered, perhaps there will be a 3rd offering. Until then, use some of the freeware products mentioned in the download discussion - you may find that one of them fully satisfies your needs.

Posted 12 years ago #
BuBBy
Teh adnim

Just one point:

Either Audials supplied GOTD with Trial-ware, OR they failed to register my software properly. Either way, it's Their problem to fix. I sincerely hope that Audials prefers Good Press, to Bad.

Everybody gets access to the same file to download, and installs the same software.

When everyone is getting the same problem - then it is almost certain there is an issue with the downloaded software.

When one user gets an issue with the software - but everyone else has success, it is likely that the software that worked fine for the majority is not at fault.

It may be that there was something specific to the "failed install" that was not present on everyone elses computer. It could be antivirus or antimalware software that is locked down too tight (preventing install of legit software), or it could even be the presence of a conflicting version of a file, or a missing component.

When installing across thousands of computers, neither the developer or GOTD have any control over their configuration or are able to do some sort of quality control check over the state of their windows installation. So it is always possible that in addition to user error, there may be other factors that prevent a very tiny percentage of users from installing the software.

The Giveaways come without support, warranty, promises or guarantee. Users who are not happy with the giveaway software can request a full refund of the purchase price paid to GOTD.

Official support is usually provided by the developers to users who purchase a license. To say that this is "Audials problem to fix", sounds like you believe you have some sort of contract or license entitling you to support. You don't.

While Audials might agree to assist you, they are not obligated or required to do anything.

Posted 12 years ago #
Art Kns
Member

MLStrand56: Although you state that you didn't install or uninstall other software, you didn't run any registry or file cleaners and didn't update, you did NOT state that you even attempted to register the app.

Had you tried to register the app using either the registration keys found in the readme.txt or in the dialog window at completion of the install you would have known immediately that the registration was or was not successful. You can verify registration at any time via the help menu. If it wasn't successful you could have tried again, analyzed the problem or asked for help instead of just posting that you were misled into installing trialware.

Posted 12 years ago #
GMMan, Hexadecimal Blacksmith
Blocked

@Art Kns: What key would MLStrand56 enter? Of course he didn't state registering the app, because it's pre-registered. And it appears you haven't actually used the program, considering you mentioned a non-existent registration code and also non-existent Help menu (it's a button that opens a HTML Help system). Had he tried to registered the app, he wouldn't know what to enter.

@MLStrand56: My copy is still registered. Looks like you're an isolated case. Have you done any Windows Updates recently? I think System Restore and it may factor in a bit.

Also, don't make too much of I stink about it. As I said, you're an isolated case. As much as I don't like demoware, it's their choice to do business so that you only get half an app (I'm talking generally). Vote with your wallet.

Posted 12 years ago #
GMMan, Hexadecimal Blacksmith
Blocked

Forgot to mention, to check your registration, open up their settings box. It should be on the first tab on the list.

Posted 12 years ago #
Art Kns
Member

@GMMan and @MLStrand56: Oops!!! You are right. <red faced>

I was going from memory (which is a dangerous thing for me to do at my age), and confused Audial Radio Tracker with MacGo which I had installed the previous day. The registration key had copied wrong the first time I tried it so the "registration failed" was fresh on my mind.

I apologize for my presumption.

Posted 12 years ago #
mikiem2
Moderator

BUT 2 days after installing/registering it, the program asks for $60 AND it cuts out and returns every few minutes.

Audials Radiotracker 8 is/was a somewhat more complicated install, so it's hard (if even possible) to point to some specific place to look for solutions. If you also installed the USB device option, that should continue to work & hopefully might even fix your main, on hard drive installation. If you're running win7 or Vista, you might also try running the app as admin -- sometimes an app can have problems accessing registry keys or files it needs to read &/or write otherwise. I didn't keep Radiotracker installed, so I don't know if there's a repair or modify option for it in the Control Panel applet where you add/remove programs, but that's something to check. If you can't/won't use Radiotracker as-is now on your system, you might also try installing the trial in the hopes that the GOTD license stays, but whatever's broken gets repaired.

Posted 12 years ago #
MAEKBT
Member

Mine is still working perfectly. No prompt for money. I run it very frequently.

Posted 12 years ago #
lonv166
Member

I downloaded the free version from Giveawayoftheday.com. I had no problems whatsoever. I purchased the full program, but I have not been able to download it successfully yet, despite numerous emails between Audials and myself. Today I received an email from Audials for a free upgrade and a gift. I downloaded it. Up flashed the notification that it is not free, they want money.
That download now eliminated the original purchased program (which did not work), and the original purchased program eliminated the free version THAT DID WORK PERFECTLY.
This company is totally irresponsible. They are unable to correct their programs in a sufficient and understandable way. They offer free upgrades and then try to charge you for that upgrade.
They stated I will get a free gift. I want my money back.

Posted 12 years ago #

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