Hi,
I can’t seem to find some info on the forum rules.
Could the administrator of the forum please give me his user name for a query to send by private message ?
Thanks,
Mike
Query for the administrator of the forum
(17 posts) (5 voices)-
ChrisS
AdministratorI don't have any contact with the site owner so I can't help you. However, if I could contact the site owner I wouldn't help you because I have no interest in acting as a go-between in some unspecified venture.
I suggest resubmitting your proposal via the contact form. Make sure that your message is tightly focused and mention that it's a follow-up to your previous missive.
Posted 3 years ago # -
mr_mike
MemberActually my message on the contact form was resubmitted several times without any answer.
I can only hope that the owners of the site also read the forum.
I will probably write a separate post on their lack of response as such but will this fit into the General Discussion category ?
Posted 3 years ago # -
ChrisS
AdministratorAfter you stated that you've attempted to contact GOTD several times I checked your profile and find that you list a Hotmail account. GOTD has, at times, had trouble with Hotmail (and other) email providers in that email is never received. There is the possibility that GOTD never received any of your requests or that you never received the replies. You should test the email address that you used on the Contact Form with one of the current download offers using the "send link to email" option to make sure that you can actually receive an email from GOTD. And, of course, check your SPAM folder.
Assuming all of that checks out then posting your issue in the "General Discussion" would probably be considered within the scope of the GOTD project. Just make sure that you stay within the Forum posting rules.
Posted 3 years ago # -
mikiem2
Moderator... you list a Hotmail account. GOTD has, at times, had trouble with Hotmail (and other) email providers in that email is never received.
In case it helps at all... email at the least travels from your email service provider's servers to the recipient's email servers, and both probably use spam filtering. Like the security software you may run in Windows, those spam filters block stuff in error -- false positives. And like security software, spam filters often share lists of stuff that should be blocked in near realtime, before anyone has a chance to check their accuracy, assuming someone will, if eventually check accuracy. In my experience, & FWIW, if you have reason to believe an email was blocked, use another email address using another email service.
I have accounts/addresses with 4 different email service providers, and regularly find emails are blocked from sources that send lots of emails, e.g. marketing, on 2 or 3 out of the 4. Notification emails from GOTD, telling what's available that day, are routinely blocked -- sometimes one of the 4 services will let it through. I've had to change the email address [service] for GOTD downloads 3 times, because the earlier one quit passing the emails through. In your case mr_mike, you *might* have additional problems using a hotmail address, as from what I've read those accounts don't always work as well since their migration to outlook[.]com. Note: out of politeness I'd suggest mentioning your problems getting through to GOTD when/if you try again -- after all, they may have responded every time so far, and had their replies blocked by Microsoft's servers.
Posted 3 years ago # -
mr_mike
MemberFor info, I never received any satisfying final answer from the Giveaway of the Day support team despite all my chasers.
Therefore, I decided to contact the developer directly and I got an answer in three days.
ChrisS, please keep this thread as open for a little bit more in case other users from the forum want to add some more comments on the interactions with the support team.
Posted 3 years ago #
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