Uri A,, hi.

We'd love to send you the license key right away, but we don't have your email information. We ask kindly for your understanding.

It seems that you went to the resend license key web page before you go to our landing page to fetch for the license key. Thus with the error.

Would you please do as instructed in the readme file and try get your key from our landing page?

If the problem remains, would you please send us an email containing the email address that you used to apply for the license key?

We will see to it asap.

jraju, at no time will i disable anti virus to install any software. anti virus is there for a reason

jraju, thanks for your comment and suggestion.

I have forwarded your suggestion to my colleagues and they are noting it down.

If you are interested in finding out where we are at, feel free to send us an email and we’d happy to tell.

Thanks again.

Have a very nice day.

crownstar, so sorry about that.

Would you please try to get the license key from our landing page again: https://www.drivereasy.com/giveaway/giveawayoftheday/

Enter your email address twice and wait for the key to be sent to your mail box. Check your spam folder as well.

Please do not use email ends with "free.net".

If the problem persists, feel free to drop us an email with the email address you used to apply for the license key and we will see to it right away.

Anthony, we appreciate how much you want Driver Easy to stay.

As a matter of fact, Driver Easy free is capable of helping you scan and download drivers like the Pro version. If you consider finding the correct drivers the priority, the free version caters to your need.

If you are more willing to use the Pro version, there are many other ways you can keep using the giveaway license key for free. For example, you can write us reviews, help us improve our translation, suggest corrections to our articles, report bugs, report miss-detected drivers and many more.

You can find how to do them in the interface of Driver Easy as shown in the screen shot here: https://images.scdn8.secure.raxcdn.com/wp-content/uploads/2017/09/HS2D87S6J6W_QKG.png

And the giveaway is not some once-in-a-life-time thing for us, as mentioned in our welcome comment, we have done it several times and we will continue doing this down the road.

Look forward to seeing you next time we have the campaign with GOTD.

Thanks again for your comment.

Have a nice day.

Lorka, so sorry about that.

Could you please send us the email address that you used to apply for the license key? My colleagues will see to it right away.

If you haven't tried retrieve the key from the resend key web page here: https://www.drivereasy.com/resend-license-key/, please have a try now.

Look forward to hearing from you and helping you with this problem.

Yes I agree, I had some unplugged items which I just left alone - I'd like to know what this means.

Suggestion - there could be a lot more in the way of explanations of what terms and results mean - a sort of glossary of terms and possible results.

David Robinson,

Yes, don't trust this program to tell you what is plugged in, go to the manufacturers website for updates. This is just a long "trial period" anyway. Once you have updated the drivers today, you might as well uninstall this, by the time you need it again, it will have expired anyway.

Hi Amber,

It is an odd result because if one these devices was not "plugged in" then I believe that there would be no functional laptop because the (Intel) video subsystem is integrated into the cpu. At least that is my hypothesis.

David Robinson, thanks for the detail description. We sincerely apologize for any inconvenience.

According to the analysis of our technician team, there seem to be at least one more NVIDIA graphics card installed in your computer. The Intel graphics card is integrated into the CPU. It will be automatically disabled when there is a second graphics card. As in your case, the second graphics card is NVIDIA.

That said, it is possible for your Intel graphics card to show in the Unplugged device category.

But we need more information from you to be certain why NVIDIA graphics card is also listed as Unplugged device.

If it’s not too much to ask from you, would you please send us an email via the built-in Feedback interface with the “Export System Information for deep analysis” ticked?

You can find the Feedback interface as shown in the screen shot here:
https://images.scdn8.secure.raxcdn.com/wp-content/uploads/2017/09/4RDLLP_RM5LLHO8GPY.png

Our technician team will see to it right away and provide you with solid solutions as soon as we possibly can.

amber, thanks for the feedback.

I have forwarded your suggestion to my colleagues and they will see how to make it possible.

If you are interested in finding out where we are at, feel free to send us an email and we will be more than happy to help.

Thanks again for your comment.

Ronald Harris,
https://www.dropbox.com/s/133rr9j19s12mo9/Registratie.png

Ronald Harris, it seems that you have already had the Pro version of Driver Easy installed when you got the license key from our last giveaway campaign in December, 2016. That explains the 90 days license.

There are still 90 days left before your current license key expires.

If you want to use the new license key now, feel free to drop us an email and my colleagues will show you how to make it happen.

Steven Tradup, it seems that you didn't go to our landing page to fetch for the license key before you go to the resend key page.

Please go to this landing page here: https://www.drivereasy.com/giveaway/giveawayoftheday/

Enter your email address twice and wait for the key to be sent to your mail box. Check your spam folder as well.

Please do not use email ends with "free.net".

If the problem persists, feel free to drop us an email and we will see to it right away.

I restarted, and still get that message when I go to the mouse options screen. I'm not sure if I should just leave it alone or what,

Anne C., we sincerely apologize for any inconvenience.

We'd love to help you sort this problem out right away, but we have only limited information.

We have only very vague conclusion now, but can can't be certain if we don't more information from you.

If it’s not too much to ask, would you please send us an email via the built-in Feedback interface with the “Export System Information for deep analysis” ticked?

You can find the Feedback interface as shown in the screen shot here:
https://images.scdn8.secure.raxcdn.com/wp-content/uploads/2017/09/4RDLLP_RM5LLHO8GPY.png

We will be better able to locate the exact cause and the solutions accordingly. We ask kindly for your understanding.

Thanks so much in advance for your email.

Look forward to hearing from you.

tribkxd,

Try rolling back to an older driver, or uninstall the mouse pad, and reinstall using software you downloaded from asus directly. Usually the first driver in the line is best to use for reinstallation of the software. I would then recommend you don't use this software and check for updates on asus website. You will get drivers created specifically for your laptop, with all the bugs fixed (hopefully) to match the exact hardware configuration in your machine. Plus, this is just another "extended trial", not a "give away". I don't even bother with any software that is a "take back" anymore. Odds are that this will help one time, and when you need it again, it will have expired already. So you could just use it once, and uninstall, saving space/processing for a program you can actually keep.

tribkxd, so sorry for the inconvenience.

As much as we’d love to solve this problem right now for you, we have only very limited information. We ask kindly for your understanding.

If it’s not too much to ask from you, would you please send us an email via the built-in Feedback interface with the “Export System Information for deep analysis” ticked?

You can find the Feedback interface as shown in the screen shot here:
https://images.scdn8.secure.raxcdn.com/wp-content/uploads/2017/09/4RDLLP_RM5LLHO8GPY.png

Our technician team is awaiting more information from you and jump to the analysis and solutions.

Thanks so much for your email in advance.

Look forward to hearing from you.

mike, good comment, as always. The bad thing is that Win10 (recently was forced to 'update' to it because Win7 won't support my new mobo with Kabylake processor) doesn't 'offer' updates or drivers or give you any real choice - it simply installs them. While I can see that for a whole lot of people who don't want to know AT ALL what goes on under the Windows hood, this is useful, for techies it is turning into a nightmare.

I believe driver updates in Win10 can be disabled by going to: This PC/Properties/Advanced System Settings/Hardware/Device Installation Settings and selecting "No" despite the warning that "Your device might not work as expected". As you pointed out, the next Win10 'update' may stop some devices from working as a result of doing so.

There's really no good answer to this, unfortunately - either the user takes responsibility for getting updates (which may not be available to the end user), or lets Microsoft do it and potentially screw up your machine with a bad driver download and install.

Oh, and Windows does not do bi-yearly updates as they claim except for MAJOR changes. I have seen minor updates to my Win10 Pro several times since deploying it about a month a go. They're Microsoft - they lie about everything.

mike, thanks for your very professional, informative and convincing comment!

I’m with Driver Easy, and frankly speaking, I agree with you that Windows Updates delivering wrong drivers sometimes.

In 2016, we found an Intel chipset would result in installation failure. And we tried to make contact with Microsoft and Intel via partner support since we are in a partnership with both of them, but we didn’t hear from them about the solutions as we had expected. Finally, we had to upgrade the default settings in Driver Easy to disable getting drivers from Windows Update by default.

Since then, we have developed more strategies on the driver analytics and testing fronts. We look deep into our users’ feedback and dig deep until we find the culprit drivers, then disable them to protect our users from further losses.

Since the beginning of this year, we have made another step forward in driver testing. As you know, there are thousands of computer models in the market, and companies like ours can’t afford buying off all the models just for driver tests. But we think out of the box, we manage to make the most of what we have to offer.

We relocated to an IT industry hub where we are within walking distance of over 100 computer stores. We corporate with them and rent their computers for driver tests before we release the drivers to our users. We run as many tests as possible every computer that we can possibly find, not just the new ones, but also the ones from the second-hand market.

That said, we still can make no guarantee that we are able to test and predict all the problems possible. That is why we have a built-in Feedback interface. It helps us make deep analysis into the causes of issues our users may encounter and finally mark out the solutions accordingly. The process benefits not just the users who actually have the problems, but also a larger group of users who might run into the problems in the future.

That is why we encourage every user to send us whatever problems you have with Driver Easy at any time. We analysis the problems in detail and work to stop similar issues from happening again.

We are aware that there are other choices out there, but we do hope Driver Easy is your first go-to option.

Thanks for your time for reading this.

Have a good day.

mike, congratulations on getting our 2 more years extension on your current license key!

If it’s not too much to ask, would you please send us an email so we can help you with the key extension process?

Thanks in advance for your email.

Have a wonderful weekend.

Steven Tradup, https://www.drivereasy.com/resend-license-key/. Go there and give them your email. I did it twice.

dixie, so sorry about that.

If it's not too much to ask, would you please send us an email containing the email address that you used to apply for the key? My colleagues will see to it and solve this problem for you.

Thanks in advance for your email.

Driver Easy Support, I got the code thanks and updated 9 drivers.

Dixie, so glad to hear that.

Hope you enjoy using Driver Easy.

Feel free to let us know if there is anything we can do to help.

Have a good day! :)

sammy, thanks for the question. We hope we are making ourselves clear:

Basically, you can find the drivers for your devices in 3 ways: from computer manufacturers, hardware manufacturers and chipset makers. Computer and hardware manufacturers will no longer provide the updated or newer version of device drivers once the life cycle (could be six months or so) of the products are reached. But chipset makers will still continue releasing the newer versions of the device drivers, so you don’t need to toss your devices away and keep using them for as long as you like.

As for the difference you see, there are many reasons why this would happen.

For example, Microsoft will usually run tests on drivers from chip manufacturers and make sure that these drivers pass WHQL. When Microsoft makes the new release after the tests, the driver date and/or the driver version number will be changed accordingly.

In addition, chip makers sometimes will provide only semi-finished hardware to PC manufactures and other hardware manufactures, together with the drivers. Chip makers will usually release the new drivers first. PC manufacturers and other hardware manufacturers will do certain changes to the semi-finished hardware to make it complete. Then release modified drivers to the complete hardware.

Driver Easy only provides the best-matched official drivers from manufacturers. But in some cases where the best-matched drivers, like those for Windows 10, could not be found, Driver Easy will provide drivers from chipset manufacturers, which are safe to your computer as they have passed WHQL (Windows Hardware Certification Kit) test. (For more information of WHQL, please visit: https://www.drivereasy.com/driver-easy-certified.)

If you still have worries about device drivers that Driver Easy provide, feel free to let us know. Send us an email with the drivers’ information and your concerns at support@drivereasy.com. We’d be very happy to explain in more details.

sammy, congratulations on getting our 2 more years extension on your current license key!

If it’s not too much to ask, would you please send us an email so we can help you with the key extension process?

Thanks in advance for your email.

Have a wonderful weekend.

I'd like to add a suggestion as well - Right now you can either "choose all" or go through manually and download 1 driver at a time.

put an option to click through and "decline" drivers as well as "update" and allow more than one driver to download at a time that way.

Amber, thanks again for your suggestions!

Have a very nice day. :)

Amber, congratulations on getting our 2 more years extension on your current license key!

If it’s not too much to ask, would you please send us an email so we can help you with the key extension process?

Thanks in advance for your email.

Have a wonderful weekend.

Dixie, so sorry about that.

If it's not too much to ask, would you please send us an email containing the email address that you used to apply for the key? My colleagues will see to it and solve this problem for you.

Thanks in advance for your email.

Mondal, we sincerely apologize for any inconvenience.

As much as we would like to help you fix this problem right away, we are unable to do so with limited information. We ask kindly for your understanding.

If it is not too much to ask, would you please tell us more about the problem you are having now? What drivers are you having trouble to install? Do you see any error message or error code?

For security concern, would you please send us an email via the built-in Feedback interface with the “Export System Information for deep analysis” ticked as well as the answers to the above questions?

We will start to analysis your problem as soon as we have more information and reply you with the solution as quickly as possible.

Look forward to hearing from you.

Driver Easy Support,

I managed to update all the drivers.

Next time I get the error message I will have the screenshot and communicate to you about it.

Thanks

Mondal, thanks so much for such constructive suggestions!

I have forwarded your feedback to my colleagues and they are noting it down.

If you are interested in knowing where are are at working these two features, feel free to drop us an email.

Thanks again.

Have a great day.

Mondal, one more thing.

We would like to extend your license key permit as our way of expressing our gratitude. Would you please send us an email at support@drivereasy.com so we can help you with it?

Thanks again.

Cc, so sorry about that.

Would you please send us an email containing the email address that you used to apply for the key? My colleagues will see to it and fix this problem for you.

Thanks in advance for your email.

Kim Olsen, so sorry about this.

Have you tried https://www.drivereasy.com/resend-license-key/ ?

If you have and still can't get the key, would you please send us an email to support@drivereasy.com with the email address that you used to apply for free key? My colleague will help you fix it right away.

Thanks in advance for your email.

Tim, we sincerely apologize for any inconvenience.

As a way of saying sorry, would you please provide me with your order ID so I can start the refund process for you? You can keep Driver Easy if you like, refund is our way of saying sorry.

We believe what happened to you is a very rare case. And when once in a blue moon things like these did happen, Driver Easy Tech Support is always there to help.

Our skilled and experienced technicians are here not only for your driver problems, but any problems related to computers.

As much as we’d like to help you with your issues, we need more information to better assist.

If it’s not too much to ask, would you please send us an email via the built-in Feedback interface with the “Export System Information for deep analysis” ticked?

We would be more capable of helping you if you would tell us what drivers you have updated, what problems exactly did you run into and if you saw any error messages.

Thanks so much in advance.

Look forward to helping you fix the problem.

Tim, I bought the program too, and my main reason to buy it was, that I,m able to inspect each driver before I allow it to install. 'till now, it hasn't found any "kitchen drivers" - only digitally signed drivers. Btw, I knew the program, from it was a free online driver updater as well, and this is just the only tool, I use, when I check my drivers. Never let me down yet ;-)

4x4, thanks for using Driver Easy.

Thanks again for your very detailed explanation, we appreciate that, but we are having trouble locating the exact cause and the solution to this situation. And we will be overwhelmed if you are willing to let us help you with it.

If it’s not too much to ask, would you please send us an email via the built-in Feedback interface with the “Export System Information for deep analysis” ticked? We will be better able to help you with more detailed information.

Our technician team is waiting to help you with it as long as we have more information.

Thanks in advance for your reply.

Yoram Tabori, my colleague is sending you an email containing the information you need. It is suggested that you check your spam folder as well.

If the problem persists, feel free to email us back and we will take care of it for you.

Have a nice day.

nomadss1, it seems that you have already had the Pro version of Driver Easy installed when you got the license key from our last giveaway campaign in December, 2016. That explains the 90 days license. There are still 90 days left before your current license key expires.


If you need to use the new license key, feel free to drop us an email and my colleagues will show you how to do that.

Driver Easy Support, Yes you are right, thank you now what email address should I use to get the update? Thank you for your fast reply just got back and looked to see if I could fix this.

guest, the resend license key web page is only helpful after you fail to get your license key from this web page: https://www.drivereasy.com/giveaway/giveawayoftheday/ . It does not work when you fill in wrong information or before you fetch the key from the landing page provided here.

We ask kindly for your understanding.

Please go to the landing page as instructed in the readme.txt file.

If the problem remains unsolved, feel free to contact us and we'll help you with it asap.

CHRISTOPHER POUND, so sorry about that.

We can assure you that the giveaway is real, and we are happy help you fix this problem.

Would you please provide us with the following information:

Did you see any notification in this web page: https://www.drivereasy.com/giveaway/giveawayoftheday/ when you tried to get the license key? If you see any error message or notification, would you please send us an email at support@drivereasy.com so we can better assist?

Is your email address ends with freenet.de? If so, you should use another email address to get the free license key.

Look forward to hearing from you.

Ben, It seems that you have gone to the Resend key web page instead of our giveaway landing page.

Please go to https://www.drivereasy.com/giveaway/giveawayoftheday/ and enter your email twice to get the license key.

If the problem remains, would you please take a screen shot of the error message you saw and send us via the built-in Feedback interface in Driver Easy? My colleagues will help you with it asap.

Thanks in advance.

Mario, thanks for leaving the comment.

We consider ourselves lucky to have users like you who keep telling us that we can do better.

We should share with you that according to our internal tests, Driver Easy finds more drivers than any other driver updaters with the highest accuracy.

We understand that there is a long way to go before we can call ourselves the best. If it’s not too much to ask from you, would you please share with us what you think we should do better as instructed in this web page https://www.drivereasy.com/report-miss-detected-drivers/? In return, you will get one free license key for each miss-detected driver report.

Look forward to hearing from you.

Mario, How nice of you to share with us! How about telling us more, like who do you work with?

Ted, I don't work for any IT company....just came to this conclusion after trying both programs. DriverMax manages to find more outdated drivers than other similar sw out there (including Iobit Driver Booster).

hummm, you would choose one that updates only 2 drivers a day over one that updates as many as you want. Interesting.

Ted, Mario was talking about FREE version of DriverMax! and those ''who do you work with'' comments are..let's say lame (as I don't won't to use more precise word).Do you really believe that software developers are paying someone just for mention their product on some giveaway site? btw Mario is posting his comments regularly,not just today (to ''promote DriverMax'') !
About today's offer-- I also know one far better solution than Driver Easy-Driver Talent,and for your surprise I don't know the name of company who developed Driver Talent,as Mario I tested both products.Maybe You can do the same? 1.Driver Easy is pretty heavy on system resources 2.Downloading drivers with DE sometimes takes a lot of time 3.I think that someone already mentioned-downloading process often stall at one point,especially when downloading several drivers 4.It is well known fact that DE have tendency to freeze during downloading.
So,yes there are better solutions than Driver Easy. And I'm barely using any of them,as I like to update drivers only when I know it will improve performance! Manually!

perpetumMobile, thanks for your very detailed description.

As always, we are open to feedback and suggestion in any kind, and we see your comment as the stepping stones for us to reach higher. Thanks again for leaving us such long feedback. We really appreciate it.

If we are able to win users like you with the strictest standard over, we are winning the majority of the users over.

By the way, as Ted had mentioned, Driver Easy offer unlimited driver updates per day, even in the Free version. It allows you to choose which driver to update and which not, also available in the Free version as well.
Hope you enjoy using it.

perpetumMobile, congratulations for getting our 2 more years extension on your current license key!

If it’s not too much to ask, would you please send us an email so we can help you with the key extension process?

Thanks in advance for your email.

Have a wonderful weekend.

Nick H, We sincerely apologize for any inconvenience.

But no worries, this problem is totally fixable:

When you click the Driver Restore button in Driver Easy, browse to the folder containing the drivers you have backed up. Click the .zip folder with the name mydrivers-xxxx-xx-xx (the date when you made the change). This is the folder where your drivers are. Do not click the backup folder.

As for the mobile broadband dongle driver problem, we’ d love to solve this problem right away, but our tech team need more information to better help you fix the problem.

Would you please send us a more detailed description via the built-in Feedback interface so we could better help you?

You can find the Feedback interface as shown in the screen shot here:
https://images.scdn8.secure.raxcdn.com/wp-content/uploads/2017/09/4RDLLP_RM5LLHO8GPY.png

Look forward to hearing from you and fixing this problem for you.

Driver Easy Support, Thanks for the reply and suggestions to fix the issues that I had. I did use the 'Restore Drivers' button as you said. I've re-installed the drivers that I needed manually. The useless Verizon drivers were downloaded through Driver Easy it had informed me that there were some new drivers for a ZTE dongle which I have - ZTE Diagnostics Interface, ZTE NMEA Device & ZTE Proprietary USB Modem. It appears that DriverEasy has confused my modem operated on the 3 network in the UK for a Verizon dongle, I guess that is possible as ZTE dongles are used around the world and it confused the ISP and country. But no use whatsoever to me in the UK. I do not have the feedback option you request as I uninstalled DriverEasy to avoid getting the wrong drivers again, the mistake could have been a lot more serious if the driver had been for the PC rather than a USB connected device, I did not want to risk another mistake.

Franck, it's not the best, but it does come close, and is better than the majority of driver update software.

fran, thanks for choosing Driver Easy.

If you are concerned about the 1-year validity, we can assure you that there are tons of other ways for you to use Driver Easy for free, for as long as you like.

For example, you can write us review: https://www.drivereasy.com/write-review-get-free-license/

You can help us improve our translation: https://www.drivereasy.com/help-improve-drivereasy/

You can report miss-detected drivers to us: https://www.drivereasy.com/report-miss-detected-drivers/

You can report software bugs: https://www.drivereasy.com/report-bug/

You can also help suggest corrections to our articles: https://www.drivereasy.com/suggest-article-corrections/

We’re so glad to have users like you who really enjoy using our product and want to continue using it after the one year limit. Hope the above links are able to help you.

Have a nice day.

Driver Easy Support, TY for your links ♥

Driver Easy Support,

Hi, thanks for Your comment directed to me, and no, I don't object to 1 year License, if that's the case. I object to word INCLUDES in 'Please note'.. (with exclamation mark at the end of sentence making it look like some generous Offer..)
In every day language INCLUDES surely translates into something 'Extra'?? Here, and not for the first time describing Trial versions on GOTD(!) - it simply spells: DIMINISHED GIFT! I think I made my point above (to Franck) in the same disheartening spirit fashioned lately by clever wording, meaning something opposite.. Unfortunately. Have a nice day.

fran, thanks for clarifying this for us.

We believe administrators of GOTD will note your comment down and change to different wordings so as to convey exactly what they mean in later campaigns.

Again, thanks for your reply.

Have a good day.