Giveaway of the Day Forums » Installation and activation problems

Activation Problems - Everytime

(124 posts)
  • Started 1 year ago by funniezatee
  • Latest reply from hotdoge3

  1. BillW50
    Member

    Hi tjchan! I ran NETSTAT /A during activation and it looks like it uses TCP ports 2106 to about 2146 to me. And I am not one of those that has had problems with activation. Nor do I know what is wrong with those that are having problems.

    I do have 2 older computers that just don't like DSL or routers. But the other 5 computers work just fine. Two are using PhonePNA and the router seems to get confused with them about one a month and I reboot the router and all is well with them again. Wired and wireless don't have a problem on my network.

    Posted 1 year ago #
  2. jb1957: Yes, it uses port 80.

    BillW50: Note what results you get in netstat -n when you run activate.exe:

    TCP 192.168.1.4:2838 66.29.17.89:80 ESTABLISHED

    66.29.17.89:80 (if you do http://66.29.17.89 you'll see that this is the ip of giveawayoftheday and it's doing port 80)

    From Chapter 10: Protocols, p. 293 of Mike Meyer's All-in-One Network+ Certification
    "Note that my system sends out on port 80, the well known port used to talk to web servers. Note also that the web server uses the arbitrarily chosen port number 2357 (or in case of GAotD in this session it is 2838) to talk back to my system."

    Posted 1 year ago #
  3. BillW50
    Member

    Hi tjchan. Okay I believe you and I'll check it out. Thank you very much! <grin>

    Posted 1 year ago #
  4. draurora
    Member

    LMAO!!!

    Okay, I just wanted to share my "solution", just in the off chance that it might be someone else's problem too.

    What I needed to do to allow the activate.exe to connect without the error was to allow Internet Explorer to connect to the Internet, it is ALWAYS in "Working Offline" mode as I simply don't use it and I figure other not so nice programs might try to use it...

    Atleast it is an easy fix, not sure why they couldn't just make a comment about that, but oh well.

    HTH someone else too.

    -D

    Posted 1 year ago #
  5. Ogini
    Member

    >HTH someone else too.

    Indeed! For weeks, everything's been fine. Then starting 2 days ago, I could never connect - got all the nice errors (and missed a program or two). Rarely do I use IE, just FireFox. For some reason, I must've told IE to work offline. Once I told it to go online, setup.exe and activate.exe worked as previous.

    Posted 1 year ago #
  6. That's true. ALL IE settings are used including proxy information. So if it's offline or connected to a bad proxy, then it won't work.

    Posted 1 year ago #
  7. hempsterx
    Member

    High y'all
    Just to confirm.......Window's Explorer must not be in Work Offline to activate properly.
    After reading this whole thread I checked Explorer(I use Firefox as default), lo and behold, it was in Work Offline status.

    So, immediately after changing that, the activation worked. After a frustrating 5 days I am happy to say that this forum is terrific.

    Thanx for the solution.....folks!!

    Hempy

    Posted 1 year ago #
  8. rfoster5
    Member

    help, We can not get the game to start like everyone else. If there is a bug in the program, how can a person take advantage of the game of the day since it does expire in a day? I have had my son (who is a lot more comp. lit. than myself) try to figure the problem out and he could not. Turning the antivirus or anything else off did not seem to help either.

    Please respond ASAP.
    thanks

    Posted 1 year ago #
  9. hmm... "The Game".

    Let's start with a game "name" firstly. (I am assuming it is only todays game you have a problem with, and previous games worked ok?)

    Then would you explain the steps you have already taken in trying to get the game to work? Also any error messages that are displayed can also help.

    I can assure you the games do actually work, do not expire in a day, and should take less than 5 minutes to get up and running.

    Posted 1 year ago # | Login to Send PM
  10. lady45537
    Member

    Okay so I'm new to this, but I was playing the game Dragon and am all the way up to level 11-7 and I'm getting this fatal error, can someone help me.

    Posted 1 year ago #
  11. Q: Why is it broke?

    A: Just because. ;)

    Does "this fatal error" come with a descriptive error message that might assist in identifying what went wrong? Or perhaps you could explain exactly what happenned?

    It is possible nobody here will be able to help you - it might be a problem for the programmers to fix, but without some more information from yourself we don't have anything to work off.

    Posted 1 year ago # | Login to Send PM
  12. revolta
    Member

    i still cannot activate, what do you guys mean of Window's Explorer must not be in Work Offline, how to turn IE online?

    Posted 1 year ago #
  13. I'm not entirely sure why we got onto the "Work Offline" track. Obviously if you are downloading the files and posting to these forums - your browser isn't in "Work Offline" mode.

    But just for your own knowledge - the option is HERE.

    @revolta - what program are you trying to activate and what does the error message say?

    Posted 1 year ago # | Login to Send PM
  14. revolta
    Member

    the error shows "activation module failed to connect to giveawayoftheday.com. software activation is not possible at the moment. please try again later or check your firewall settings."

    whether i on or off the work offline, same error occur.

    Posted 1 year ago #
  15. revolta
    Member

    i have tried to test many program, like File Defender, Media Resizer and VideoGet, all the same error, on and off firewall still same. i think alot of people encounter the same error also. I have two computer, both having the same error.

    Posted 1 year ago #
  16. There are two likely causes to that error message.

    Either the activation servers are really busy with other requests and cannot activate your software - solution: try again maybe 10 minutes later.

    The other likely cause is related to a personal firewall that is blocking the activate program from connecting to the servers. For the duration of the giveaway activation, disable your firewall and anything else that might be actively blocking the activation from succeeding (anti spyware? personal firewall? Other security software?)

    You should turn your firewall etc back on once the activation has worked.

    Posted 1 year ago # | Login to Send PM
  17. jeffreyg
    Member

    Hi everyone, I'm Jeff and I'm new here.
    3 months ago a post by Kindar describes the problems I have.
    When I try to activate any download I get the Error window saying:
    Fatal Error: Key is Invalid
    Did Kindar get his problem sorted, and if so, how?
    I see no other post relevant to his. Can anyone help?

    Posted 1 year ago #
  18. Hi Jeff,

    Are you running any sort of filtering, firewall or proxy software? From memory the error is caused when the GOTD servers do not recognize the activate command sent from the activate.exe program.

    For the sake of testing this crazy theory (or my memory) try disabling or turning off any software that might block or intefere with communicating with the GOTD servers.

    I'm guessing maybe some sort of personal firewall.

    Posted 1 year ago # | Login to Send PM
  19. jeffreyg
    Member

    Thanks for your swift response, BuBBy, but I have tried with firewall off,
    Norton Securities off and SpywareDoctor disabled, but still the same result.
    Did Kindar get the problem sorted 3 months ago, and if so how?
    I assume GOTD still have his e-mail address?
    Jeff

    Posted 1 year ago #
  20. Face
    Member

    Jeffrey,

    I don't think Kindar ever checked back to say if he got un-stuck. So far the fixes have included:

    1. Make sure you don't have a firewall up
    2. Try again 10-15 min. later (sometimes the site is too busy to connect)
    3. Make sure your computer isn't set to "Work Offline"
    4. Make sure you have only one anti-virus program running (and you may need to disable it while trying to activate - I think this one is rare)

    If you have tried all these and are still stuck, write back including :
    1. what you are trying to do
    2. exactly what you did just before becoming stuck
    3. what the error message says or what goes wrong
    4. what computer/operating system you are on
    5. exactly what you know you have done right (like "firewall" is off)

    I will be up for a while and some of the other guys are probably still around and someone can probably get you un-stuck.

    face

    Posted 1 year ago #
  21. jeffreyg
    Member

    Thanx for your feedback, face, I just cannot figure what is wrong.
    I'm using an Acer Travelmate 426 laptop (Pentium 4 @ 2.4GHz)
    OS is Windows XP Home edition, HDD is 20Gb and 750 Mb RAM
    I download the software zip file, and keep the download window open.
    I unzip the package in a seperate window into a new folder then try to
    run the activation software. The activation window opens, then
    another small window covers it (with that horrible "chung" noise that sais
    "you just screwed up") this small window is titled Setup and the message
    next to a red circle with a cross in it sais "Fatal Error: Key is Invalid"
    I live in Singapore with a time difference of 12 to 15 hours to the US, so
    I think it unlikely that the servers will be overrun at 3 or 4 a.m.
    My anti-virus is AVG, which does not block incoming or outgoing,
    just scans for nasties and corrects whatever bugs it finds.
    The windows XP firewall is all I use, and I made an exception for GOTD,
    but I tried with it OFF - same result. And with antispyware suspended
    and Norton Securities uninstalled. All with same result.
    Some of the games seem to have the activation included in the setup program,
    so I don't even get to run the demo version! - very frustrating -- help
    Jeff

    Posted 1 year ago #
  22. LadyGodiva
    Member

    Face wrote:

    3. Make sure your computer isn't set to "Work Offline"

    Actually not your "computer", but your web browser, specifically MSIE. Even if you never use that browser it cannot be set to work offline. If it is, activation won't work. Just an FYI, MSIE means "Microsoft Internet Explorer", the web browser.

    A friend I tried to help offline couldn't activate anything and absolutely insisted on the phone that "Microsoft Explorer" was not set to work offline. I went over there and checked, it was set to work offline. He didn't listen to the phone explanation and thought I meant Windows Explorer. You know, the one they used to call "File Manager"? Now a violent person woulda smacked him silly. Instead he got silence and that stare he likes to call "blue daggers of death". Besides, he's already silly. :P

    More blocks to activation:

    5. Connecting to the internet through proxy.

    If it's your own intalled proxy software you can probably disable it. If it's an outside proxy (not installed on your own computer, like a network proxy) then you're stuck.

    6. Anything blocking port 80.

    That's the port used by activation. If your internet provider is blocking that port for some reason you won't be able to activate anything. Call them, maybe they can unblock it? If it's something installed on your computer that blocks port 80 then disable the blocking software.

    7. Not having administrator rights.

    Using a user account without administrative rights made activation fail for a relative. She now switches to an adminitrative account and it works fine. But of course, goes back to a limited user account for web browsing. (More secure.)

    Posted 1 year ago #
  23. Before this goes down this path too much further - I should probably clear up some misconceptions.

    1. If your browser was in "Offline mode" - you would not be reading these posts or replying to these forums. Offline means not connected to the internet - view only pages etc that are stored on your local hard disk. It is extremely unlikely you would be able to set "Work Offline" by accident.

    2. Antivirus software isn't likely to cause a problem as much as antispyware type utilities that might try to block a program writing to the registry. On a separate note - don't run more than one antivirus product in "real time" mode - as typically every single read and/or write to a file will be checked - and double or triple checking is going to slow your pc down and possibly cause conflicts as one antivirus might block access to a second antivirus program. (They make pretty poor room mates - both expecting to have the "top bunk"). Having additional Antivirus programs to run "on demand" or "manual scans" is fine.

    3. Connecting via a proxy. Some ISPs suggest their customers use the ISPs proxy so they can cache web pages and data to improve performance for users requesting popular web pages (retrieve the page from the ISP instead of from the other site of the planet). Try changing your connection options for "direct connection to the internet" instead of specifying manual proxy settings (make a note of the proxy settings first - so you can set them back).

    4. Port 80 is HTTP (The protocol used for web pages). No ISP is going to block port 80 outbound - unless they want to prevent their customers looking at web pages. If port 80 was blocked you wouldn't be reading this (or anything else for that matter). Not being able to activate a giveaway would be the least of your worries.

    5. Not having Administrator rights. (For activation) so far I can't remember any giveaway this was required. Having admin rights to run the setup might be likely if the program modified some system-wide protected settings or wanted to perhaps update files in the windows\system32 folder. But normally all that happens with activate.exe - the program contacts the GOTD server to determine if the giveaway can still be installed (ie. has the giveaway expired?) and then writes some data into the registry (a similar sort of process that would likely occur if you manually entered a serial number into a program).

    The point to remember is these settings for activating most programs are "per user". (Imagine that each user has a box of settings). For example - if I had a computer with 2 user accounts - admin, and fred. If you run Activate while admin is logged in - then the software will be licensed for the admin user - fred will see the software as a demo (if they can run it at all). This is why people have confused having admin "rights" and just being "admin" - If instead - I activated the software whilst logged in as "fred" then admin would see the software as being activated (despite having admin rights - he doesn't have the activated settings in his "box of settings".

    It is handy to know - if you have a few accounts - and maybe an account for the kids - activate the game giveaway while logged in using the kids account - and a program in another account - the kids account won't see the program as activated, but the game will be.

    Finally, I went back through some older messages I have from the GOTD team and found this explanation of the "wrong key" - unfortunately it doesn't go much further than we are at the moment.

    The activation module can process almost every error during activation and display corresponding readable error message. The unique error which cannot be processed occurs if the data, which the activator receives from the server, has been modified during transfer (some proxy servers can do this); in this case user receives the message "The key is invalid".

    So in english, activate asks the GOTD server "is this giveaway still active?". The GOTD server responds back to activate.exe, but the answer doesn't make any sense to activate.exe, and activate says "The key is invalid".

    I'm not sure if a different error would occur when the server doesn't understand the initial query from activate.exe.

    Posted 1 year ago # | Login to Send PM
  24. LadyGodiva
    Member

    BuBBy wrote:

    "1. If your browser was in "Offline mode" - you would not be reading these posts or replying to these forums. Offline means not connected to the internet - view only pages etc that are stored on your local hard disk."

    Not exactly. While typing this very reply into the web form provided and actively connected to the internet, my installed MSIE is set to work offline. You can still connect, read web pages, reply on forums, etc. by just using a different browser - even with MSIE set to work offline. I have MSIE installed but only ever use it for a few pages that don't seem to work properly with any other browser. (Pages "optimized for MSIE".)

    "It is extremely unlikely you would be able to set "Work Offline" by accident."

    You'd be surprised what can be done on a computer "accidently", especially in households with children. My stepson has done plenty of "accidental" changes to computer settings, in control panel, in individual programs, etc. He never seemed to remember exactly what it was he changed so it had to be figured out and found before it could be changed back.

    As a result of too much "playing" with things he was repeatedly told not to touch, he is now permanently confined to using his own desktop computer. He is no longer allowed to use this desktop which is exclusively for his father and I, and has never been allowed to use either of our laptops. Many kids (and a few adults!) just can't resist playing around with things best left alone.

    "4. Port 80 is HTTP (The protocol used for web pages). No ISP is going to block port 80 outbound - unless they want to prevent their customers looking at web pages. If port 80 was blocked you wouldn't be reading this (or anything else for that matter)."

    [shrug] Port 80 interference has been mentioned as a possible problem in past comments and forum posts.

    "5. Not having Administrator rights. (For activation) so far I can't remember any giveaway this was required."

    My sister was unable to activate some games while logged on with her childrens' user accounts that don't have administrator rights. They activated fine when she logged on with her administrator account. Changing to an administrator account to activate was the only thing she did differently. Suppose it could have been a coincidence that activation wouldn't work on the kids' user accounts, but it was repeatable.

    Posted 1 year ago #
  25. pauloparra
    Member

    Last night, I was trying to activate and kept getting the "cross" of the server could not be reached. I tried past midnight, after the offer was suppose to die, and got the same message. This morning, first thing I did when I woke up was to try to activate and it worked, so something was definitely wrong with their server, not my computer.

    I have activated dozen of programs here w/o a problem, this is the first time this has happened. I agree that there are clueless people out there, but this time it was not entirely their fault.

    -Mario

    Posted 1 year ago #
  26. @LadyGodiva,

    My sister was unable to activate some games while logged on with her childrens' user accounts that don't have administrator rights. They activated fine when she logged on with her administrator account. Changing to an administrator account to activate was the only thing she did differently. Suppose it could have been a coincidence that activation wouldn't work on the kids' user accounts, but it was repeatable.

    There are two main "boxes of settings" (called hives) in the registry. One is for the currently logged in user. Most activations use these settings because the logged in user can always set and change their own settings.

    The other "box of settings" is for the computer itself. These settings are visible to all user accounts, but only the administrator can change them.

    The game your sister had trouble with was probably user the "computers settings", and therefore only the administrator account could change or update them.

    I maintain however that almost all (I might've missed one or two) activations use the current users settings - and you should be logged in as the user you want to use to run the program with. If you always log in as administrator to activate GOTD programs - you will probably only see the programs running unlicensed as a trial or demo, if you subsequently try to run them with an account other than administrator (the account used to activate).

    Posted 1 year ago # | Login to Send PM
  27. jeffreyg
    Member

    BuBBy, I think the old messages from GOTD hit the nail on the head with
    "The unique error which cannot be processed" which I think means I should
    be talking to my ISP about this. If the incoming key is being altered by
    the ISP's server somehow, that would explain the error message.
    To all the other guys thanx for the input, but I'm not exactly a newbie
    when it comes to computers, as I have been servicing and repairing them
    since Silicon and Germanium transisters were experimental, and computers
    required their own sub-station next door for power! I got my own first PC
    in 1976, a Polymorphics 8080 (Intel 8080 8-bit processor and 16Kb RAM using
    S100 bus technology). I still have it, and it still runs! The BASIC
    interpreter takes up over 11Kb of the RAM, leaving something over 4Kb to
    run the games on, so they're a little crude by today's standards!
    Most of you are probably too young to remember those days!
    Anyway, I'll check with my ISP helpdesk and see if they can come up with
    an answer to the problem, and I'll get back to you after the weekend.
    Ciao, Jeff

    Posted 1 year ago #
  28. rdunton
    Member

    I am having no problems activating this software at all. One post indicated that he installed the program and then activated. This is the incorrect activation procedure. As indicated in the readme file, Activate.exe is intended to be run first. Hopefully, this solves your problems with activation.

    Posted 1 year ago #
  29. help!!

    i cant register, it said "Activation module failed to connect to www.giveawayoftheday.com. Software activation is not possible at the moment. Please try again later or check your firewall settings." everytime i double click on "Activate.exe"

    i've allowed "Activate.exe" in Windows Firewall but it still shows the same message.

    also, i've borrowed my friend's Vodafone modem and hook it to my computer and it is ACTIVATE successfully, why??

    will someone help me asap??

    thanks

    Posted 1 year ago #
  30. rdunton
    Member

    Are you running Activate.exe BEFORE running the setup program?

    Posted 1 year ago #

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