I got the same problem,Can someone help me?

Anita, I was not going to install this due to the temporary license they chose to offer... but got curious to see if it was any better than the dozen or so other recovery programs I have installed on my old Vista laptop I am writting this on and in minor ways it was better in that the scanning of one drive did not stop the user interface from working with the scan results of earlier scanned other drives... but out of the 97thousand plus JPG files supposedly found from internet browsers cache folders not one was valid JPG data and none of any of the files supposedly recovered had ANY valid data in them. It did not offer any WinPE offline recovery environment and the GUI was very FLAT and did not use any standard looking windows controls. It did not offer to create an image of drive to be scanned so as to not risk damaging the drive further or to subsiquenlty scan a drive image file rather than just the installed physical drives. I could not test the preview function as none of the files offered for recovery contained any valid data to preview! Unimpressed so uninstalled and on uninstalling it reported some items could not be removed and would have to be removed manually! It failed to even try to stop TenorshareDataRecoveryService and therefore failed to remove that service and so could not delete that file and the files it was using and had open which was a DLL and two log files... I used SC command in an administrator command shell and stopped and deleted the service and then erased the remaining files and folders that the uninstller should have done automatically!

TK, Thanks for you insight. I was only going to try it because I have an external drive that I accidentally formatted. Fortunately, I have a previous drive that I used until June of last year so none of that is lost. I had planned to back this one up to a MyCloud but never got around to it. Lesson learned! I used Easus and the pictures and files are recoverable but have new names. I use Thunderbird to download my email. I'm not able to find that file so I thought I would give it a go with this program. I'll just skip that idea. I also have the recovery program that was offered here a couple of weeks ago. I'll try that one. I have an old Easus recovery on the old computer. It's showing that it can find Thunderbird files. So I'll know later today if that worked.

Dazza, Did you not see the URL in the Readme?
https://www.tenorshare.com/c . . . . . ..

Open the text file, and go to the web page address on there, and you register on that page.

LE, Did you not see the URL in the Readme?
https://www.tenorshare.com/c . . . . . ..

The text file has a webpage address, which you go to, fill in the form and they send you the code in a few minutes.

Installed but doesn't initiate,so uninstalled :-(
Windows 10x64 Pro

Taylor, what you are asking for can't be done by just some program without additional hardware.
Specialised data recovery companies can do that... for about 50$ per GB :P

Taylor, if shredded properly, there is no way to restore the original data. The only thing anyone ever can restore is garbage data. Where then comes the question why anyone wants to do that, as it's a complete waste of time.

temp10min, lmao nothing can recover does triple overwritten , not any hardware or lab. Not sure where you're getting your ideas. The places that advertise that they take your drive apart in a clean room are only any good for deuces where the drive 8tself has failed or for corporate people who do not understand data recovery software or are not comfortable with their employers equipment to risk their employment. Also the clean rooms on their websites are a glamorized version of what they actually do, a sealed plastic box with a filter and fan extracting air and gloves going through holes. Take your drive apart move new parts over , close your drive, then enjoy the 2k they're paid

temp10min, please back up your assertion that specialised data recovery companies can recover data erased by overwriting even the once and for just 50$ per G byte as I know of many nation states inteligence and law enforcement agencies that would love to have access to that capability if it were even hypothetically possible let alone a a commercial service offered inexpensively by multiple companies!

Taylor is asking for something that has NEVER been reported by any reputable source using ANY current or past technology let alone software on a standard desktop operating system with standard firmware and drive mechanicals... Peter Guttmans original paper on overwritten data recovery techniques was a paper on hypothetical methods on obsolete low density FM and MFM and RLL encoding technologies and even then it had not be demonstrated as practically possible and does not in any way apply to modern very high density perpendicular recording techniques not even dream't of at the time that hypothesis was made public.

Zen , overwriting is currently an entirely secure way of removing original data on modern high denstiy magnetic media and probably secure on old fashioned drives say in the region of 240G 2.5" single platter drives. It's main weakness is the time taken to overwrite the entire addressable surface of all hard drive platters is prohibatively long with modern high density drives and accessing the spare sectors and remapped failed sectors to sanitise them can be difficult at best and in most cases impossible with stock firmware. Bulk degausing of magnetic storage media is the fastest method to sanitise an entire drive but leaves it unusable afterwards as would physical destriction by drilling or shredding in a mechanical shredder. There currently is no publicly reported way to recover previous data from degaused or even media that has been over written with zeros let alone pseudo-random data streams and null passes. let alone for a paltry some of 50$ per Gbyte that is NOT a large sume of money and would not cover the rent on a clean-lab let alone the technicians wages or equipment costs temp10min is spreading sciencw fantisy as if it was an everyday commercial service, which of course it is not.

Sorry, i wasn't paying attention and mixed up 2 separate topics.
Read my previous post as:

1.what you are asking for can't be done by just some program
^ (about shredded files)

2.Specialised data recovery companies can do that... for about 50$ per GB
^ (about recovery from defective disks)

It's just that i was annoyed by Taylor always mumbling about shredded files in almost every recovery GOTD, as if all recovery programs should be able to do it or else they are not worthy of being called such...