vijay, The activation code should still be working. Drop us an email at secureaplus@secureage.com and we would be happy to assist you on your issue directly.

vijay, Same problem here...unable to input the activation code supplied when i downloaded the software...Someone please help.

dan foster, this only happens for the first full system scan. Admittedly it does takes awhile but this is because we also create your unique initial whitelist during this process.

You can find out more about this at the following support page:
https://support.secureaplus.com/initial-full-system-scan-explained/

aZurn, does the issue still persist? Alternatively, you can enter the promo code given by GiveawayoftheDay by opening SecureAPlus > Info & Licenses > Account.

Instead of logging in, you can simply click on the green "Enter Activation Code" button. This will ask for your activation code (from GotD) and your account email.

If you continue to have issues do drop us an email at secureaplus@secureage.com and we'd be happy to assist you on claiming a Premium license.

Dan, do drop as an email and let us know your SecureAPlus account email.

The code is still valid. You can enter the promo code given by GiveawayoftheDay by opening SecureAPlus > Info & Licenses > Account.

Instead of logging in, you can simply click on the green "Enter Activation Code" button. This will ask for your activation code (from GotD) and your account email.

If the problem persists with your account email, let us know and we'll help you with claiming the Premium license.

Ototo, this issue has been resolved for most people. Can you try again? Alternatively you can enter the promo code given by GiveawayoftheDay by opening SecureAPlus > Info & Licenses > Account.

Instead of logging in, you can simply click on the green "Enter Activation Code" button. This will ask for your activation code (from GotD) and your account email.

Note that if you have an existing SecureAPlus Account this will immediately upgrade your license to premium. If not you will have to click on the new account verification email sent to you so make sure you enter the correct email address.

Jim Meer,
Click on the green "Enter Activation Code" button. This will ask for your activation code (from GOTD) and your SecureAPlus Account email.
Take care.

Jim Meer, often when you cut-and-paste an object such as a serial number you pick up a space at one end of the number or the other. Besides cutting the serial number you may be getting a leading space or trailing space besides the serial number itself. After you paste the serial number you can delete the unwanted space(s) through the use of the delete key and/or the backspace key before you click on the activate or enter button.

Jim Meer, this issue seems to be resolved to most of the newer users who are now claiming the license.

Alternatively, instead of logging in, you can simply click on the green "Enter Activation Code" button. This will ask for your activation code (from GotD) and your account email.

Note that if you have an existing SecureAPlus Account this will immediately upgrade your license to premium. If not you will have to click on the new account verification email sent to you so make sure you enter the correct email address.

kc4cop, thanks for letting people know about this. You'd be surprised at how often this occurs.

KittyCat, ......And where to find this "GREEN" enter activation code???

Gandalf, thanks for the feedback and I'm not too sure when was the last time you used SecureAPlus as some of these issues have been addressed.

At point 1, we'll take this as feedback as there may be users such as yourself who would prefer this option. I'll let the team know.

At point 2, if you're talking about the initial full system scan you can actually pause it. It will continue either when you reboot or when you unpause it.
More on this here:
https://support.secureaplus.com/initial-full-system-scan-explained/

At point 3, this is certainly possible. The On-Demand Scanner is available as long as one of the scanners is enabled (offline AV or Universal AV).
More on this here:
https://support.secureaplus.com/how-to-do-file-folder-scanning/

At point 4, SecureAPlus only interacts this way with Windows and Windows Defender when it comes to enabling or disabling the offline AV to avoid any conflicts. But we'll take this as feedback as you might be on to something here.

At point 5, this doesn't happen to everyone as what causes this really varies from case to case. We could help diagnose the problem if you could drop us an email at secureaplus@secureage.com

Again, many thanks for the feedback as this helps us improve SecureAPlus when moving forward.

Just adding to my own comment no.4:
I am aware that if I choose to install Offline AV, SecureAPlus would indeed inform Windows of its presence and turn off Windows Defender. I would also like to have this option if I turn on real time protection in SecureAPlus without Offline AV . Having both Windows Defender and SecureAPlus Realtime Protection (without offline AV) running may be what was causing 100% Disk Activity and freezing my system.

All in all, the user needs to have finer control and should receive more feedback about what is going on.

And if the program should hang, there should be an easier way to kill all jobs and unfreeze everything.

JohnSecureAPlus,

Many thanks for responding.

2. I would like to pause all scans, not just the initial system scan. Somehow, long after the initial install, Everything was often still running full throttle. This is fine if I am not using the computer, but if I need to run an intensive program, I want to be able to easily pause the SecureAPlus scan and its helper application Everything. How about Right-Click --> "Pause Scan" from Systray icon?

3. The right-click context menu to scan individual files seems to disappear when I disable real-time protection. I know I can still navigate to the file from the SecureAPlus program interface and do an on demand scan, but having the right-click menu item would be so much more convenient. There seems no reason not to delete this context menu item just because real-time is turned off. Some users may want to use SecureAPlus primarily for application whitelisting and as a second opinion scanner before running new apps.

Jan

Again, to clarify myself, in point (3), I mean the right-click context menu of the executable file I mean to run.

Sorry for the confusion, I mean "There seems no reason to delete" rather than "There seems no reason not to delete".

DaveC, thanks for the feedback and we'd be happy to get more details if you are willing to diagnose the issue further. Do drop us an email at secureaplus@secureage.com

You mentioned that you have Norton, did you disable the Offline AV? If you plan on keeping Norton it would be best to turn the Offline AV off as it will conflict with it in terms of resources. Other than that, the Universal AV shouldn't get on its way and should function as a second opinion scanner to Norton.

On top of that, the real value of SecureAPlus is actually adding Application Whitelisting to your defenses.

hari, you can enter the promo code given by GiveawayoftheDay by opening SecureAPlus > Info & Licenses > Account.

Instead of logging in, you can simply click on the green "Enter Activation Code" button. This will ask for your activation code (from GotD) and your account email.

Note that if you have an existing SecureAPlus Account this will immediately upgrade your license to premium. If not you will have to click on the new account verification email sent to you so make sure you enter the correct email address.

hari,

I get this error message: Oops..
An error has occured. Please inform our administrator at secureaplus@secureage.com if issue persists.

JOSman, that's unfortunate. Here's how you can uninstall SecureAPlus:
https://support.secureaplus.com/how-to-uninstall-secureaplus/

JOSman, Revo Uninstaller will help you.

mike, thanks for the feedback. I'll let the team know and see if we can consider it.

mike, for this, i rely on norton ghost, and it has recovered me in many such cases, indeed. Though there are alternativs too.

Sheila, good to know and we're glad to have you as our user. We hope that you find this giveaway helpful.

IrvSp,

Hopefully someone from the software company will reply with more info &/or specifics, but FWIW you might want to check the details tab in Task Mgr. to see if something's happening or not. I'd expect the scanning process to be handled by a separate process from the normally running app, but I'd also expect the .exe file responsible to be located in the program's folder, so I'd look for any & all processes with that path or location while looking at that details tab of Task Mgr. Or alternatively you might check with Process Explorer from Sysinternals at microsoft[.]com.

IrvSp, there might be an underlying issue on your particular case and we might need more details to resolve this. If the problem persists after a few more hours, do drop us an email at secureaplus@secureage.com and we'd be happy to assist in resolving this issue.

mike, yes, 2 tasks called EVERYTHING are 'loaded'. These are really a SERVICE located at "C:\Program Files\SecureAge\Everything\Everything.exe" -svc and is marked as running. One copy uses 30.4MB's of RAM, the other 1MB, neither is using ANY CPU or the disk. Wait, the one with in 30.4MB's briefly used 0.01 CPU...

I suspect the problem was the disk going to sleep (after 30 minutes of no activity) and that seems to have hung the service up?

Not impressed, especially if a long scan will be done.

Hmm, decided to check with Process Explorer vs. Task Manager. Shows slightly different stuff. 3 processes and PID's running. One called Everything.exe (1.5K) that is started at boot (I guess install or opening the program in the case) from the Registry and SERVICE.EXE is the parent.

The one using 30.4MB's has an odd property. Process Explorer can NOT open the Properties and fill in the fields? Error opening the path and the parent is a non-existing Process? This one is showing using 0.01% of the CPU?

Now a new one, EVERYTHINGSERVER.EXE... did NOT show in Task Manager? Using 0.8% CPU constantly +/- 0.01%. Also started from the Registry and using services to start it.

Sorted list by description, another one shows Secure Age, SAAPPSVC.EXE not using any CPU either? Same as the SERVER above... Just checked, in Task Manager too. Also a SecureAge Application Whitelist and a SecureAPlus Notifier associated with this.

I suspect I'll need to KILL all those to see if it will do a scan. Let me try ...

Hmm, can't close/stop the Application Whitelist or Notifier, but the program DID close on the Systray.

Restarted the program... still 'hung' trying to get some scan report off the server.

If this program can NOT stop the PC from going to sleep or turning off the disk drive then it is of little use to me.

mike, found the log under Diagnose...

Tons of entries like this:

=============
2016-10-19 13:24:20 ### Failed: uav.secureaplus.com/GetCurrentMachineStatusZ.php. Error code: 12029. A connection with the server could not be established
2016-10-19 13:24:20 ### Unable to retrieve scan result from the server. Retry in 30 seconds. Error code: 12029. A connection with the server could not be established
2016-10-19 13:25:37 Server response for get scan result: ### Server is currently busy. Please wait...

===================

They DO have a problem, either in the code or servers they are running, maybe even something on my PC doing some blocking?

I think this program shall be deleted.

Also saw this in the UniversalAV.log,

=========
2016-10-19 06:58:27 Universal AV version: 4.3.3.0
2016-10-19 06:58:29 ### Application Whitelisting driver is not running!
2016-10-19 07:00:32 Initial full system scan has not been completed yet.
2016-10-19 08:17:54 Submit new hashses.
2016-10-19 08:17:54 Prepare to refresh server whitelist entries.
2016-10-19 08:17:54 Export whitelist to: C:\ProgramData\SecureAge Technology\SecureAge\Whitelist\whitelist.new
2016-10-19 08:17:54 Move "C:\ProgramData\SecureAge Technology\SecureAge\Whitelist\whitelist.new" to "C:\ProgramData\SecureAge Technology\SecureAge\Whitelist\whitelist.rec"
2016-10-19 08:17:54 Uploading new hashes...
2016-10-19 08:18:02 New hashes are marked as available at the server, file 20161019121754_exAKsmqK-129340_whitelist.txt
2016-10-19 08:18:02 Deleted: C:\ProgramData\SecureAge Technology\SecureAge\Whitelist\to be transferred\20161019121754_exAKsmqK-129340_whitelist.txt
2016-10-19 08:18:02 New hashes have been successfully uploaded to the internet. File: "C:\ProgramData\SecureAge Technology\SecureAge\Whitelist\to be transferred\20161019121754_exAKsmqK-129340_whitelist.txt".
2016-10-19 08:18:02 Total number of hashes: 38627
2016-10-19 08:18:02 Number of recorded whitelist entries: 38627
2016-10-19 08:18:04 Server has finished processing hashes.
2016-10-19 08:18:04 No new sample file from this machine.
2016-10-19 08:18:06 Downloading scan result...
2016-10-19 08:18:06 Server response for get scan result: ### Server is currently busy. Please wait...

2016-10-19 09:44:37 ### Failed: uav.secureaplus.com/GetCurrentMachineLockFileStatus.php. Error code: 12007. The server name or address could not be resolved
2016-10-19 09:44:37 ### Failed: uav.secureaplus.com/NotifyRemoveMachineStatus.php. Error code: 12007. The server name or address could not be resolved
============

If I'm reading that right the SCAN did complete after 1 1/2 hours...

JohnSecureAPlus, sent e-mail with some screenshots and the log info posted here. Still not working but I've NOT rebooted either.

Doc, thanks for the feedback on the processes. If minimal processes is a priority and if you already have something like Kaspersky & Malwarebytes on your system, you can simply disable the Offline AV and it should see a lot of improvement. This lets you take advantage of our Application Whitelisting and Universal AV, along with your already trusted security apps, without considerable impact so much.

hanks, SecureAPlus is not merely an anti-virus software, it's an Application Whitelisting software at its very core. Yes comparing files against a database may seem like an unoriginal component but it is one of the concepts behind an antivirus called blacklisting and most people are familiar with this. By combining whitelisting and blacklisting SecureAPlus takes security further and makes it possible to prevent threats from running rampantly without you letting them even when the blacklisting/antivirus fails.

JohnSecureAPlus, Most of the browsers do whitelisting, also win 10 will not allow unsigned software installed without your permission, your point is irrelevant.

Sigrid.DE, we welcome your opinion and to each his own. We have no qualms with staying with your known brands especially if you are happy with them. We're not even asking you to replace them since chances are SecureAPlus can work just as well with them. If you already have an existing antivirus software, you can use SecureAPlus simply by excluding the offline Av in the installation or by disabling it in the settings.

Some users even choose to use SecureAPlus as a pure Application Whitelisting software.

More on this here:
https://support.secureaplus.com/disabling-the-offline-antivirus-and-universal-av-after-installing/

JohnSecureAPlus,
just submit your software to independent testing and I'll be eager enough to read the reviews.

If ever I have come across a file where I feel I want a second opinion I upload to VirusTotal and see what other scanners report.

In security software there is one golden rule, download from the from company server or not at all. Without checksums and digital signature nothing goes.

Your normal asking price is not cheap, which is not even the point my concern is about. It is genuinely about your amateurish approach to the whole subject. Thank you, but rewards from cnet, findmysoft and software informer are an insult.

I do not doubt your decency, but you are tempting people with a giveaway for being your guinea pig. For myself the risk is out of proportion to the gain.

Thank you.

nunya bidnez, drop us an email at secureaplus@secureage.com and our team will assist you to be able to claim your license for this promotion if the problems persist.

nunya bidnez, alternatively, if your account is verified (i.e. you've clicked on the link), when you open SecureAPlus > Info & Licenses > Account, instead of logging in straight away, you can also click on the green button "Enter Activation Code" below and simply type in the activation code and your account email. This should upgrade the license if your account is already activated.

bob nacon, if you change your mind, drop us an email at secureaplus@secureage.com and our team will assist you in claiming the premium license.

Nick H, Correction for the last paragraph -

...there are too many good recommendations online for that NOT to be the case

Nick H, I installed it on April and it was working very well, but after update it was frozing my 2 PCs with Win7 x64.

Nick H, it is unfortunate that you encountered this issue. The best way to uninstall SecureAPlus is to use the dedicated uninstaller included.

More information on the support page below:
https://support.secureaplus.com/how-to-uninstall-secureaplus/

Nick H,

"I reverted to using System Restore... chose to use a restore point from a couple of days previous. Oddly, after the restore process I find that the SecureAge folder on my C:\ drive that the installation had created still had quite a lot of files in it..."

FWIW... System Restore can be better than nothing, but realistically that's 'bout it. Microsoft designed it to not only protect your Windows install, but to protect users from themselves, by not removing every change since that restore point was created. That way, if someone created a doc for example after the restore point was set, it'll still be there after restoration. Doing it that way means the user doesn't have to remember, or bother, setting a restore point before allowing or making changes to Windows &/or their installed software. MS could have designed it to automatically create frequent restore points, but then users would have objected to delays every time it ran.

Much better is to set up your Windows device or devices so you can easily do disk/partition image backups & restores fairly quickly. If a backup took 15-20 minutes this morning, then you had problems with today's GOTD, it would have taken another 15-20 minutes to put things back exactly as they were.

JohnSecureAPlus, Thanks for the info, both Revo and Soft Organiser tend to use the built in uninstaller of the software that you're wanting to uninstall. I prefer to use these programs as they're often better at removing traces of the uninstalled software, registry entries etc etc.

@Mike My Win 7 is 64-bit too, maybe that's where the issue is.

mike, For sure, I do use disc imaging software and other programs that help out in situations like this. Currently I'm trying out Shadow Defender, I've used it before, it works to a degree but I'm not 100% convinced yet that its what I really want.

It can be found here - https://support.secureaplus.com/windows-10-upgrade-with-secureaplus/ :D

cyht, It's actually here. "https://support.secureaplus.com/using-windows-10-defender-with-secureaplus/".

I didn't UPGRADE to "Windows 10" while running "Secure Plus". OS was factory installed on laptop.

In this context, I don't know what :D means. You have posted numerous "helpful" comments. If you are with "Secure Plus", please append your user name accordingly.

Drop them an email at secureaplus@secureage.com or Facebook message them (they reply very promptly)

They will be happy to help you to re-send the email validation. Keep trying! ;)

reenie, if you do change your mind, drop us an email at secureaplus@secureage.com and we will assist you in claiming the license for this giveaway.

Based on their application, they mentioned Application Whitelisting. It's the one that stop ransomware. Basically, application whitelisting blocks any application that tries to run without your permission. Imagine downloading a software which you thought was safe but upon launching it, SecureAPlus prompts you with a notification with diagnosis saying that it's a threat. That's when you know that this software you are launching is not safe. You can watch reviews about SecureAPlus stopping ransomware on Youtube.

CJ Cotter,
It isn't a "#1 problem"; it isn't even a problem by itself. Malware is malware.
If you saw a solution, would you even recognise it? Otherwise, you're just asking for a "glitzy sales pitch" to just state "prevents ransomware".

CJ Cotter, No app will prevent Ranesomware, I doubt this will ever happen to most of us. Don't click on links or an exe that you don't know what it is will.

As mentioned, you were asking what an antivirus program does to stop ransomware and in this case for SecureAPlus, they uses Application Whitelisting. I'm just answering to this question that you are asking :) They also did mention on their blog and briefly explain how they go about blocking ransomware - http://blog.secureaplus.com/stopping-the-infection-spread-of-ransomware-with-secureaplus

Of course, if you are looking for the technical details, you may want to drop them an email to understand more. They are very friendly and prompt with their replies since I've contacted them a few times.

CJ Cotter, Com'On Man; that's why it's free to try, for you to see whether it does everything you want it to do. And if you have a suggestion on how to improve this program that function is available just below the description. And this company is proving FREE (what they call) Perpetual License for the Three Best Suggestions.

CJ Cotter, SecureAPlus is a software that prevents unknown and potentially threatening files from running behind your back by using Application Whitelisting. This means that anything a traditional anti-virus can miss will be blocked anyways so long as it is not in your unique whitelist. It essentially gives you a sense of security in knowing that anything new that behaves suspiciously will always call your attention and needs your explicit permission before it gets to wreak havoc on your system.

DaveC, The download was very slow for me too.

DaveC, thanks for the fair feedback. I've noted it down as one of the things for improvement on our end. Just out of curiosity can you give me an idea on where you are based?

Simply launch SecureAPlus Main Console, click "Info & Licenses".

You will land on the account page.

Create a SecureAPlus account first or log in to an existing one if you do have.

Once you have logged in, you will see this empty field on the top right with the text - Promo Code.

Just copy the code provided and paste it into the empty space to activate your license.

It should works! :)