I got my answer:

"Dear H,

Thank you for contacting Genie9 Technical Support.

Regarding your issue, we're well aware of this problem. Our team is working on it and it will be fixed in the near future.

Regards,

Thomas Parker Technical support"

So, thanks to the Zoolz/Genie9 support staff for the quick reply; but for now it is time to uninstall until this is resolved in a future release.

Pat Maloney, For the uninformed (me), is that a good thing or a bad thing?

Hoya Guru, It's neither good nor bad, really. Some backup programs let you choose between methods depending on you or your company's desired practices and procedures. Here's a pretty good explanation of the differences: https://blog.archiware.com/blog/types-of-backups/

Technically, mirroring isn't really a backup technique although it's often an option in some software. It usually means that data is written to two separate hard drives as the same time. But if there is a problem with a file, the same problem gets written to both drives so you don't really have a good 'backup.'

Leon,
If it states "trial", does that mean after trial, you have to start paying after a month or however long trial is? Thanks.

It means after the trial you have to buy it or nothing works. But you have this free key, so if you put the key number in the screen message states you have registered. So the trial is finished and you have a registered full copy. Close the dialogue box after that and it will confirm your key is registered the next time that you open it. It is a bit clunky perhaps but mine is registered thanks to GOTD, so no trial anymore.

Leon, I didn't even have to run a backup on Win 10 Pro 64-bit to enter the key; just schedule one.

King Kongi, I think anybody that relies on cloud backup is outdated. Since when people think it is acceptable to put all their information and pictures in the cloud where hacking occurs everyday in all big companies. Just plain dumb and lazy for not buying a cheap backup drive.

Super Kongi,

Good point. But what in case your house, an apartment, catches fire and your computer and backup dives get destroyed?

consuella ,
Leave a backup from time to time with a trusted relative. If your house catches fire, which is unlikely, you will lose your latest work, but you will lose your house and all its other contents, which will worry you far more.
There is, I admit, the possibility that your relative's house catches fire at the same time, but even a fire in your own house is less likely than that you lose all your work on a cloud or get it stolen, amended or destroyed.

consuella , you might just as easily get knocked down crossing the road. Easy answer to that is to make two backups and keep one in a fireproof safe or if you have the option do as I do, store my backups on a NAS drive which is located in my shed at the bottom of the garden (hidden of course), that way if my house goes up in smoke I'll still have my backups in tact. No way would I trust my personal data to the cloud, that's just insane!

consuella , It is very easy to store them outside your property. In my case, they are stored at my son's house. Or you could try a neighbour if no close family.

Blackhat,
Keep in mind fireproof safes are only rated fireproof for paper.
Which means drives chips disks etc will melt.
Offsite storage, family/friend or a safety deposit box better.

Super Kongi, I agree totally. The trend to rely on cloud backup is crazy, especially when companies come and go in IT (not to mention the hacking you touched on). Cheap drives or even USB sticks for those with less data are very cheap - and very reliable. As others have said, easy to store with a relative, maybe store at work if you've got a locker etc, or invest in a bank box if the data's critical. Physical backups are almost always the safest (and often the cheapest), which is why I hate suppliers who only provide digital downloads or monthly subs for software - if they go broke you're pretty much stuffed unless another company takes over. And as with cloud solutions, not all countries have the same privacy or data protection laws - so your data may be okay today in the cloud, but a few years down the line it might not.

partecupsa, not really, it all depends on how much you want to spend.

Zen , I lost my house in a fire with all my backup drives just over two years ago. Big mistake keeping them all in one place. If you are doing your own backups you should have a way to store one backup offsite. My cloud storage always seems to be missing files or photos or something that I thought I backed up. Maybe a combination of both might be the best way to keep your data safe.

It amazes me the number of people that are against any type of off-site cloud backup. Have none of you heard of encryption? If you are doing any type of backup that is in the clear, __in the cloud OR LOCAL__, then both you and your backup solution are "outdated". Get with the times! Nothing at all wrong with a fully encrypted cloud backup.