bleepingcomputer[.]com/news/security/microsoft-support-cracks-windows-for-customer-after-activation-fails/
This is mainly for your amusement, or possibly vindication depending on your feelings toward the company... after Microsoft's support rep couldn't assist a customer with a new retail copy of Win10 that wouldn't activate, a 2nd rep used a crack to activate it for him. Note that this was in South Africa -- Microsoft has a documented history of doing things in that part of the world that are clearly illegal in the US, EU, & UK, so using a crack was perhaps in line with the company culture where those reps worked.