Beaver
Member
I keep getting an error when trying to install Start Menu 10 Pro saying that the files are corrupt. I've tried about 10 tmes and keep getting this error. I've turned off my antivirus and firewall and cleaned my cache and I still get the error. I've never had any issues when installing GOTD programs in the past.
I have Windows 7 Home Premium 64 bit SP1.
Any help with this would be much appreciated, thanks in advance for any ideas!
mikiem2
Moderator
Since you've installed GOTDs in the past, I won't bother you with any of the basics. It **sounds** like security software interfering -- if that's the case, it normally works to boot into Safe Mode with networking.
Why that works is that in Safe Mode the services that run with most security software aren't running. Usually you can't turn those services off while Windows is running normally as a security precaution -- if you could turn those services off, so could mal-ware.
Why today & not in the past? Security software is constantly updating, so it could be something they added or possibly a bug in the latest update.
Why the message about files being corrupt? The way a GOTD works is that once the date's verified, the actual installation program is unpacked into memory. If security software interferes with that installation file or files, they no longer match what setup is looking for, & when it can't find what it's programmed to find, it tells you the files don't match by saying they're corrupt.
Beaver
Member
@mikiem2
Thanks for your recommendation, I did just what you said and it installed without issues.
You're probably correct about the antivirus because I just installed a new version of ZoneAlarm 2 days ago and that must have been the problem.
Thanks again for the help! Have a great day/night.
mikiem2
Moderator
Glad it worked for you.
False detection can be a big problem with security software. I suspect some companies don't do all they can to avoid it, because their loyal customers look at false positives as evidence it's working. So they turn their security software's bugs into a selling or marketing feature.
Classifying something benign as mal-ware can also be the result of dirty tricks. A couple of ex-employees have made some pretty nasty allegations regarding Kaspersky to the press.
The security software industry, along with security researchers etc. share data to try & stay ahead of the bad guys. Loads of files have been submitted & accepted as mal-ware, but in all likelihood they are not -- they appear to be legitimate files with only a line or two of code to make them seem like they're mal-ware. SO what happens is these companies include them in the pattern files for their anti-virus apps, & they trigger on the legitimate files the samples were based on.
[http://www.reuters.com/article/2015/08/14/us-kaspersky-rivals-idUSKCN0QJ1CR20150814]
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