Giveaway of the Day Forums

1. 

   lilewis
   Member

   I just noticed a new icon on my desktop after installing Ashampoo Snap 7 a couple of days ago. When I right clicked to look at the properties I saw that it was imbedded in Windows\System32.

   https://www.dropbox.com/s/ymnh1rnaqy4735t/ashampoo%20giveawayoftheday.JPG?dl=0

   I don't like the looks of it at all and am not sure it will even be deleted if I uninstall Ashampoo Snap 7 but that's the next thing I intend to do after sending this post.

   Unless someone can convince me this is not a problem very quickly, I'm going to stop subscribing to GOTD

   Posted 9 years ago #
2. 

   ChrisS
   Administrator

   There's nothing inherently wrong with Dropbox unless you're a celebrity with a penchant for sending nude photos "to the cloud". It's a file sharing service, just like Google Drive and Microsoft Sky Drive.

   If you read Ashampoo's page for Snap 7 you'll find:
   

   Sharing has never been easier
   You no longer require an installed application to email your work, thanks to the integrated support for browser-based email clients. The integration with common file hosting services has also been greatly improved with integrated support for Dropbox, Google Drive and Microsoft Sky Drive.

   You can't use Dropbox, Google Drive or Microsoft Sky Drive unless you have an account or you're a hacker looking for nude photos. Without an account it's a useless link.

   But, if you're worried - How do I uninstall Dropbox?

   Posted 9 years ago #
3. 

   lilewis
   Member

   Ok, now I'm a bit confused. I thought making a file open to the public on dropbox and giving the url for that file on a site like this would allow others to see my screen capture.

   The file I've posted my dropbox link to is nothing more than a screen cap showing what I believe to be malware included with my recent Ashampoo download.

   If you cannot access that file please confirm and I'll post it somewhere else that's open to view.

   In the meantime, maybe this link will work better:
   https://www.dropbox.com/s/ymnh1rnaqy4735t/ashampoo%20giveawayoftheday.JPG?dl=0

   Posted 9 years ago #
4. 

   lilewis
   Member

   ChrisS,
   I just looked at your Snap 7 link and it has nothing to do with the malware I apparently downloaded along with Snap 7.

   I have no clue why you linked to that.

   If you can see the 'properties' popup that I screencap'd you'd know why I opened this thread.

   Posted 9 years ago #
5. 

   haalam
   Member

   lilewis, I saw that icon too and since it is a shortcut, I deleted it. Odd that Ashampoo did that. I wouldn't think of running it either. As long as it isn't running, I won't worry about it though. Do you see any problem just ignoring it?

   ChrisS, lilewis was not talking about dropbox, he merely used it to store and share the screenshot. You need to look at the screenshot to know what he is referring to.

   Posted 9 years ago #
6. 

   lilewis
   Member

   haalam,
   It may just be a shortcut, but it's a shortcut to to a file that looks very much like a scam, and I don't want it in my system. Deleting the shortcut doesn't delete the malware from the windows/system 32 directory. I'm running full scans now of Malware Anti-Malware and Norton. Other than the scans, I'm not sure how to eliminate it.

   I've been a diligent subscriber to GOTD, but in my opinion this is unacceptable.
   I'm surprised you and I are the only ones who noticed it.

   Posted 9 years ago #
7. 

   BentlyTCow
   Member

   I can understand why you're worried - a lot of bad software likes to hide out in system32. However, it says the target location is The Internet and not system32 which makes me think it's a shortcut to a website, not to a file.

   I know every giveaway is thoroughly checked for viruses, malware, and potentially unwanted programs before being released to us, though it's possible something could slip through.. But Ashampoo has been giving us free software for many years - I can't imagine they'd do anything to hurt their long-standing friendship with Giveaway of the Day and its community just for something like this.

   I'm guessing your Malwarebytes and Norton scans will come up empty, but if you're really worried, post the general and details tabs (we already have the shortcut tab) and we'll see what else it tells us :)

   Posted 9 years ago #
8. 

   lilewis
   Member

   Bentley Tcow,
   They both did, and I know that Ashampoo has been great here, which is why I downloaded it. But "live pc help" is a well known scam, and this just raises a big ref flag to me. If it's something else, I wish Ashampoo (or GOTD) should address it.

   I did delete the shortcut so I can't post the rest of the details of the properties box.

   Posted 9 years ago #
9. 

   lilewis
   Member

   An interesting reply from Ashampoo:

   I wrote to them about the above and didn't expect a reply. But they did reply as copy/pasted below.

   I'm impressed that they replied to an unsupported version, and also that they were honest about it. Also of course, I'm relieved that they confirmed exactly what BentlyTCow said. But still a bit concerned about the legitimacy of the "need help with your PC" link. I suppose it could be safe, but I'd never, ever contact an unknown link for PC help.

   Dear Loren,

   thank you for your e-mail.

   This icon has been placed with the installation of Ashampoo Snap 7, as you´ve chosen within the installation, that desktop icons should be placed. It is a partner from us, it is not another program, just an icon which opens your default browser and browses to the website of that partner, where they offer help for your PC. You can simply delete the icon and then its gone.

   Kind Regards

   MfG/Regards
   Patrick Bartsch
   Kundendienst | Support

   My note to Ashampoo:

   R-Number:

   Product: Ashampoo® Snap 7

   Version: 7.0.10

   Operating System: Windows 7

   Problem:

   I downloaded a trial version of Ashampoo Snap last week from "The Giveaway Of the Day" site.
   I assumed that it was a site that is legitimate and in agreement with Ashampoo.

   After downloading and installing the program, I found an icon on my desktop for "live pc help" which looked suspicious. When I right clicked on the icon to view it's properties it showed the following:
   Target type: http://ashampoo.com/ikot/r.php?id=74
   Target: The internet
   Target: http://ashampoo.com/ikot/r.php?id=74
   Start in: C;|Windows\system32
   Comment: Need help with your PC? Call experts for instant help.

   I've always assumed the GOTD site works in conjunction with the original Program companies, but this shortcut above makes me wonder now if the Giveaway Of The Day is a not a legitimate site and I downloaded some kind of malware.

   I know at that point I have no right to product support from Ashampoo as I have a trial version (I think) but I thought you should be aware of the above, and hope you will advise me if my copy of Snap 7 is legitimate or not. Thank you.

   Posted 9 years ago #
10. 

    BentlyTCow
    Member

    One of the reasons Ashampoo is highly thought of is their commendable customer service :)

    They should probably be a bit more careful with their 'partners', however, I'm glad you've some closure on the matter, anyway.

    Posted 9 years ago #

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