wcloud
Member
I'm posting this on behalf of terri... original post in comments
when i tried to install, it said to uninstall the previous version. I only had drive backup 9 pro. when i tried to uninstall, i get error 1402 could not open key
hkey_local_machine\software\microsoft\windows\currentversion\shareddlls
what do i do now?
Whiterabbit-uk
Games Guru
Make sure you have admin rights before trying to uninstal. also read the following which I found while searching for inf on that particulr error:
This was resolved for me by running the "Fix-It" that resets registry security settings. It is at the following knowledgebase article:
http://support.microsoft.com/kb/313222
Then re-run the install (or in this case uninstall)Thank you to the folks at the following forum/post
http://omgili.com...link broken
mikiem2
Moderator
I only had drive backup 9 pro. when i tried to uninstall, i get error 1402 could not open key
Paragon software usually uses the Windows Installer. That installer unfortunately allows developers to screw up writing install routines, effecting other, innocent apps. Besides trying to avoid any apps using an .msi [Windows Installer] setup file [like the plague], I use an old Microsoft tool called Windows Install Cleanup to try & delete installer records in the registry that are giving problems -- the Fixit WR mentions *may* do the same thing... MS pulled the tool I mention from their web site over concerns it could cause problems in win7 [for me it's always worked as good, or as poorly as it's worked in XP & Vista] though you can still find it.
Alternatively *It May* be possible to install the Paragon GOTD manually... Paragon's apps don't have a complicated install -- generally installing their backup apps will add the program files, copy 3 files to Windows' system folder, & install the driver used to mount backup archives as a virtual hard drive partition. The program's folder often [usually] includes that driver setup as well -- using Universal Extractor on the app's .msi file, or copying the program's folder from a VM where it was installed, by using that driver setup I've even skipped the normal setup routine entirely... and if that driver wasn't a newer version than prior Paragon software I found I could skip that step. As far as version conflicts go, you've got that driver & you've got a file named prgiso.dll, one of 3 set for the system folder -- everything else is normally contained in the program's folder. Since it isn't registered with Windows I normally move prgiso.dll to the program folder anyway -- that makes it for the most part portable [you can't mount archives without an install].
And/or something else you could try... after backing up as necessary dive into the registry & start deleting install/uninstall entries for the backup 9 pro you've got installed -- it won't uninstall anyway so you're not out any functionality if you delete those keys. One or more of those keys is how the current installation routine knows to ask you to uninstall the older version 1st -- if it doesn't know 9's installed, it won't ask you to remove it.
Finally, you could always give the free version of 12 a try, seeing if that would work in addition to or instead. http://www.paragon-software.com/home/br-free/
To WR's post:
I edited the broken link.
Found these forums - maybe that's what the link was referring to:
http://forums.cnet.com/7723-6122_102-358469/error-1402-for-vista-impl-of-office-2007/
graylox
BenSando
Member
I've installed quite a few Paragon utilities - free and purchased.
The process is almost the same every time and therefore wellknown - except this time where I was offered the options to uninstall, modify or repair.
So I did a repair and to my surprise the B&R11C worked - without any registration !
Quite early during the installation I got a suspetion that something was different this time so I made a copy of the temporary file - just in case.
The 300mb tmp file is zipped file and contained 3 major msi files for the 32 and 64 bit pc's plus the CD image.
Just for fun I copied the 32 bit msi to my Vista partition - and it works !
Well, you're never to old to learn :-)
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