Dear Haio Kosh,

Thank you for downloading & trying our software.

Can you please mention the browser and version details. If you can drop your email or write to our support team (https://xenarmor.com/support/), we can help you get the passwords.


Thank you
XenArmor Support Team

Dear Nunya,

Looks like there is misunderstanding.

As stated in description on this page, Personal edition recovers passwords from following top 6 browsers,
Chrome, Firefox, IE, Edge, Safari, Opera.

Enterprise edition recovers from 20+ browsers.

Hope that clarifies.

Thank you
XenArmor Support Team

XenArmor Support, I'd say the misunderstanding is on your end. As stated in my first comment, your personal edition did not recover ANY userids or PWs from Firefox, the browser I use every day, which has 70 saved userids and PWs. You claim it does that. Why didn't it? If it had recovered those Firefox login credentials, I would not have commented, at all.

Dear Nunya,

Thank you for providing details,

Firefox issue may be due to following (supported in enterprise edition)
* Do you have firefox profile location at non-default folder
* Is Master Password set?

There may be other remote cases. But in all cases, our support team (https://xenarmor.com/support/) can help you to recover all passwords from Firefox.

Thank you

XenArmor Support,

You made a statement of fact. You claimed the personal version of this software would recover my Firefox passwords. But in fact, that's not true. Now you're telling me that if I have a master password set, I *cannot* recover my Firefox passwords with the personal version of this software.

You didn't hold up your end of that statement. The truth is, in order to recover my Firefox passwords, I have to enter my master password, which you won't let me do unless I buy your enterprise version. I'm certainly not going to do that when you flatly stated that your personal version would recover my Firefox passwords.

That makes you less than totally honest and trustworthy and makes this deal a fraudulent bait and switch sales tactic, which is illegal in many countries around the world.

Bait and switch, as defined by Merriam-Webster:
a sales tactic in which a customer is attracted by the advertisement of a low-priced item, but is then encouraged to buy a higher-priced one.

I've heard a lot of good things about your company and your products, but you've let me down with this maneuver and left a very bad taste in my mouth.

And yes, of course I can remove my master password to recover my passwords, but

1. You didn't say I could only recover my Firefox passwords if I removed my master password. You stated that your personal version would recover my Firefox passwords, period.
2. Why should I be required to remove my master password, at all? (Apparently, just so you can attempt to sell me the enterprise version.)
3. It doesn't appear that I have to remove the master password for any other browser, only Firefox.

Dear rob,

Some times email go to spam or promotion tab. Please check it.

You can always write to our support team (https://xenarmor.com/support/) to get your license key.

Thank you
XenArmor Support Team

XenArmor Support, I know how to check all the nooks and places the email could have gone, and I tried two different emails. You did not send the key to either one.

Dan, Just think about the security implications. If a third party program can so easily uncover your passwords, then it illustrates how easy it would be for reckless people to also get at them.

Dear Dan,

Good to know that you were able to get your passwords smoothly.

We have Portable Unlimited Version and there is christmas offer running now
https://xenarmor.com/browser-password-recovery-pro-software/#unlimited

If you have any queries please write to our support (https://xenarmor.com/support/) and we will be happy to assist you.


Thank you
XenArmor Support Team

PhilS, My thoughts exactly. I never save use my passwords in my browser(s), and I've never understood why other people do.

Dear Rune,

Thank you for details.

Please note Personal Edition does not support Palemoon but support FireFox, Chrome, IE etc.

Btw have you set master password for Firefox? In that case it cannot recover from Firefox.

Else please let us know your Firefox version and we can help you get the passwords.

Thank you
XenArmor Support Team
https://xenarmor.com/support/

Dear Ossie,

Thank you for your interest in portable version.

We have portable unlimited licenses version, please see below
https://xenarmor.com/browser-password-recovery-pro-software/#unlimited

If you have any queries please write to our support (https://xenarmor.com/support/) and we will be happy to assist you.


Thank you
XenArmor Support Team

Dear dmf,

Thank you for details,

Please let us know your Chrome version and platform details (https://xenarmor.com/support/) and our support team can help you get all the passwords


Thank you
XenArmor Support Team

Dear Cassel,

Glad that you found it useful. Thank you for sharing.


Thank you
XenArmor Support Team

clivegsd, You have unsubscribed from all our emails. Fixed that. Please try again.

daniel, you should activatle the offer with the key. Please see Readme.

Alexa, i did with email then key it said 1 year licence and still nothing worked

Henry Daniels, that's not what it is for. It is to recover passwords for the sites you log into WITH the browser.

Rune, You know little, those two passwords that I have have nothing to do with the 4 Browsers that I have. Even, one of them is a new "Obiliks".

Henry Daniels, If you read what Rune said, and stop belittling them, this is FOR passwords that are saved in browsers FROM sites. IE Firefox saved your password for Facebook, for example, then this program is suppose to find and show it, should you forget it.

That being said, I along with others, see no need for this as Chrome, Firefox etc save the passwords in options. That, and a password manager work, so this is useless to me.