Service Desk free software - PSP Desk Manager, VersaSRS HelpDesk, SysAid Help Desk and Inventory...

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Service Desk free software - PSP Desk Manager, VersaSRS HelpDesk, SysAid Help Desk and Inventory...

December 2, 2008

AdventnetManageEngine SupportCenter Plus

SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration.

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Helpdesk & Remote PC

November 12, 2008

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

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Helpdesk & Remote PC

July 26, 2006

VersaSRS HelpDesk

versaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. What makes versaSRS HelpDesk stand out from the crowd is its unique desktop application style 'look and feel'.

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September 7, 2005

SysAid Help Desk and Inventory

SysAid is software for organizations' IT (Information Technology)
departments. It provides asset management, automatically scanning the
organization's network and listing its machines. SysAid Help Desk Software provides
details on each machine (its hardware, software, history, and more), and
lets you remote control it.
SysAid also provides help desk.

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April 6, 2003

TechAid ASP

TechAid ASP is an Active Server Page program that easily tracks all of the time spent on projects, work orders, trouble calls, or any other task. It can be installed on IIS 4 or higher and on Personal Web Server. It is uniquely designed to allow users to accurately record all of their time, not just the time spent on projects or work orders. It includes reports for total hours, period summary, daily summary, and detailed reports.

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April 20, 2001

Inventory Manager Lite

Inventory Manager is a FREE Help Desk and network management program for Windows 95/98/2000/ME/NT.

Managing a network involves keeping track of hardware, dealing with faults and users queries, liaising with equipment and service vendors, installing and maintaining software and reporting on the status of the network. Network Inventory Manager Lite is designed to help you do just that.

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January 1, 2005

Help Desk Software - Service Log for Access (Trial download - $199 to buy)

Service Log is a multi-user workshop help desk application, that is affordable, simple to install, and easy to use.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration

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September 27, 2006

Help Desk-99 (Trial download - $180 to buy)

Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

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Helpdesk & Remote PC

September 29, 2004

NewWayService (Trial download - $192 to buy)

NewWayService is incontestably the complete software solution you need for your service management. Whatever your industry, NewWayService allows you to follow efficiently your service requests in an efficient way.

NewWayService allows you to manage work orders, banks of hours, schedule, a knowledge base and a lot more.

NewWayService 2 is incontestably the top solution for all organizations who care about the quality of their service.

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Utilities & Drivers

Misc. Utilities

November 5, 2008

FastRequest HelpDesk (Trial download - $179 to buy)

FastRequest Helpdesk- Work order, Web form and Helpdesk software. All-In-One. The first Work Order or help desk software to allow the creation of customized Web forms for submit tickets (Checkbox, Radio Button, Text Box, Drop-down List?). You can create your own request form within a few minute without any programming. Your clients create their requests themselves through the Web or the local network...

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Web Developer Tools

December 31, 2004

AccessAble Help Desk Pro Edition (Trial download - $499 to buy)

A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.

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Helpdesk & Remote PC

May 5, 2004

SupportWizard (Trial download - $0 to buy)

FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, customers report that SupportWizard has raised customer satisfaction by 50%, improved customer retention by 80% and improved the efficiency of the service team by 25%.

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March 22, 2002

GDS 2000 PRO (Trial download - $79 to buy)

GDS 2000 PRO is incontestably the software you need to manage your service calls. It allows you to follow efficiently your service calls and keep the history of all the problems and solutions encountered. No matter the field of activity of the organization you work for, GDS 2000 PRO will fit your needs for managing efficiently your service calls for all your customers whether they are internal or external.

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Database Management

May 17, 2007

LBE Web Helpdesk (Trial download - $950 to buy)

Help Desk designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/2003/XP/Vista operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc.

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Helpdesk & Remote PC

May 16, 2007

LBE Desktop Helpdesk (Trial download - $950 to buy)

Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

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Helpdesk & Remote PC

June 15, 2007

Desk Doctor Low Resolution Win (Trial download - $129 to buy)

Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendonitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen medical tests. Then Desk Doctor uses its built-in reasoning to compile the optimum video-guided exercise program to keep you healthy.

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May 31, 2007

Desk Doctor Low Resolution OSX (Trial download - $129 to buy)

Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendonitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen medical tests. Then Desk Doctor uses its built-in reasoning to compile the optimum video-guided exercise program to keep you healthy.

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Health & Nutrition

April 12, 2007

HelpBox (Trial download - $695 to buy)

HelpBox is a 100% web based helpdesk solution that assists in managing all incoming service requests and support calls. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is fully configurable and customisable that uses "drag n drop" technology for easy design.

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Helpdesk & Remote PC

February 24, 2009

SupportCalls with Outlook (Trial download - $2200 to buy)

An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS.

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Helpdesk & Remote PC

January 3, 2003

Cool Desk (Trial download - $24.95 to buy)

Cool Desk is a virtual desktop manager. Ever wish to have several screens on your computer? Cool Desk creates up to 9 virtual desktops and allows you to have different windows in each of them. The desktop manager window has a skinnable interface and allows you to switch from one desktop to another with a single mouse click.

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Utilities & Drivers

December 29, 2004

Been There Done That (Trial download - $129 to buy)

Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. The latest version adds a number of interface changes and allows for output of reports to PDF files for emailing as attachments.

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Helpdesk & Remote PC

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