May 8, 2008 Templates for the Secretary Helpdesk Comments (0) Employ MS-Outlook as helpdesk for customer mails to Office assistants + registries. The additional software helps you at the using of the text modules for Secretary topics for the helpdesk. All suggestions for written texts already have bilingual headlines + were marked with small icons to find them more easy. Download now! User Rating: 0  (0%)  0  (0%) Business Helpdesk & Remote PC January 1, 1999 LBE Free Helpdesk Comments (0) Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details,Transfer of jobs between operators. User Rating: 0  (0%)  1  (100%) Developer Tools Other Related downloads from our partners: Sureview 4.00 WinProxy Lite 2.1f IE Booster 2.13 Cool Clock! 1.0b Solitaire Plus! 2.0 GODZILLA 2.0 abcPager+ 5.0 Microsoft Data Access Components RTM 2.5 Fast Return Deluxe 2.10.000.5 G-Lock Email Processor 1.98 vcd birds decrypt divx player downloader icon studio 2 uml web .gif free adobe psd punter program effects May 8, 2008 Templates for the Fashion Helpdesk Comments (0) Use Microsoft's Outlook as great Helpdesk for customer queries to Fashion companies. This additional software for the Software Reply-Butler supports you when you at the keeping / construction of the Fashion boilerplates for the helpdesk. The Fashion boilerplates are compatible to a multiuser environment so that via a network all the helpdesk workers can use the identical boilerplates and share the identical boilerplates. Download now! User Rating: 1  (100%)  0  (0%) Business Helpdesk & Remote PC May 8, 2008 Templates for the Webshop Helpdesk Comments (0) Use Microsoft's Outlook as convenient helpdesk for customer e-mails at Web stores and Online shops. You'll get a preset folder structure with the usual questions that occur in customer e-mails Web stores and Online shops, accompanied by tips for boilerplates which often can be expected in these Outlook helpdesk categories. All templates for the boilerplates already have headlines in 2 languages and were tagged with icons for easy finding. User Rating: 0  (0%)  0  (0%) Business Helpdesk & Remote PC May 18, 2008 Templates for the Hotel Helpdesk Comments (0) Test Outlook as powerful helpdesk for customer enquiry to Hotels. The Add-in for the program ReplyButler helps you with the keeping and also start of the Hotel boilerplates for the helpdesk. All Hotel text phrases are compatible to a multiuser environment so that with a network all helpdesk users have the identical boilerplates and have the same DB. Test it immediately! User Rating: 0  (0%)  0  (0%) Business Helpdesk & Remote PC October 20, 2006 Desktop Pinger Comments (0) Test anything that replies on a ping (ICMP). This little stay on top application is a handy tool for the helpdesk verifying that computers and other equipment are connected and online. Desktop Pinger don't require installation, just copy it to a suitable folder and start using it right away. Tip. Copy Desktop Pinger to your memory stick and take it with you, when performing support away from your PC. User Rating: 0  (0%)  1  (100%) Internet Other November 27, 2007 Textmodules for Software Support Comments (0) Answer your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlook helpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be chosing from a menu structure directly in Outlook. No external clipboard utilities or clipboard extenders required. User Rating: 0  (0%)  0  (0%) Business Helpdesk & Remote PC September 7, 2005 SysAid Help Desk and Inventory Comments (0) SysAid is software for organizations' IT (Information Technology) departments. It provides asset management, automatically scanning the organization's network and listing its machines. SysAid Help Desk Software provides details on each machine (its hardware, software, history, and more), and lets you remote control it. SysAid also provides help desk. User Rating: 0  (0%)  0  (0%) Business Other November 12, 2008 ManageEngine ServiceDesk Plus Comments (0) ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy. User Rating: 0  (0%)  0  (0%) Business Helpdesk & Remote PC November 5, 2008 FastRequest HelpDesk (Trial download - $179 to buy) Comments (0) FastRequest Helpdesk- Work order, Web form and Helpdesk software. All-In-One. The first Work Order or help desk software to allow the creation of customized Web forms for submit tickets (Checkbox, Radio Button, Text Box, Drop-down List?). You can create your own request form within a few minute without any programming. Your clients create their requests themselves through the Web or the local network... User Rating: 0  (0%)  0  (0%) Web Developer Tools Other May 16, 2007 LBE Desktop Helpdesk (Trial download - $950 to buy) Comments (0) Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping. User Rating: 0  (0%)  0  (0%) Business Helpdesk & Remote PC May 1, 2008 ActiveXperts Helpdesk System (Trial download - $1195 to buy) Comments (0) ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. The product runs as a service on Windows 2008,2003,Vista,XP and2000. Awarded with the 'Software of the Year' award by ItilFoundations.com in 2007 (see also http://www.itilfoundations.com) User Rating: 0  (0%)  0  (0%) Business Helpdesk & Remote PC February 24, 2009 SupportCalls with Outlook (Trial download - $2200 to buy) Comments (0) An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS. User Rating: 0  (0%)  0  (0%) Business Helpdesk & Remote PC September 27, 2006 Help Desk-99 (Trial download - $180 to buy) Comments (0) Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping. User Rating: 0  (0%)  0  (0%) Business Helpdesk & Remote PC April 12, 2007 HelpBox (Trial download - $695 to buy) Comments (0) HelpBox is a 100% web based helpdesk solution that assists in managing all incoming service requests and support calls. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is fully configurable and customisable that uses "drag n drop" technology for easy design. User Rating: 0  (0%)  0  (0%) Business Helpdesk & Remote PC September 21, 2007 Helpdesk Elite (Trial download - $97 to buy) Comments (0) Manage and support your computer department needs. MS Access based Helpdesk Elite handles all your computer department needs. Handles support calls, inventory, contacts, orders, training, library loans, invoicing.. Send email, create Outlook tasks and appointments. Print timely management report information on any function of the system. Includes graphing and reporting features.Why pay high prices for commercial software? User Rating: 0  (0%)  0  (0%) Business Database Management July 27, 2005 Remote Helpdesk (Trial download - $395 to buy) Comments (0) Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, audio chat, file transfer, macro functions and proxy tunnel for supporting users behind firewalls. User Rating: 0  (0%)  0  (0%) Internet Other January 10, 2007 Public Folder HelpDesk for Outlook (Trial download - $500 to buy) Comments (0) Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA. User Rating: 0  (0%)  0  (0%) Business Helpdesk & Remote PC October 17, 2003 Advanced Email Parser Lite (Trial download - $99 to buy) Comments (0) Automate receiving, processing and sending automatic replies to incoming messages. AEP uses custom sets of rules to determine the type of message and what actions should be taken upon receiving it. This is very convenient when processing product or service orders and helpdesk requests as it allows automatic extraction of all required values from the message body and placing them in external database. The customized reply is then sent to customer. User Rating: 0  (0%)  0  (0%) Communications E-Mail Clients July 3, 2007 Radmin Remote Control (Trial download - $49 to buy) Comments (0) Radmin is fast and secure remote control and remote access software that enables you to work on a remote computer as if you were sitting right in front of it and access it from multiple places. Radmin includes Windows Vista support, file transfer, multi-user text and voice chat, Windows security, Kerberos authentication, 256-bit AES encryption, telnet access, multiple monitors support and unique DirectScreenTransfer technology. User Rating: 0  (0%)  0  (0%) Internet Remote Access September 5, 2007 KBase for Outlook (Trial download - $119 to buy) Comments (0) A knowledge base that runs completely in an Exchange public folder. No extra windows - knowledge base available right inside Outlook. No new client installation. Environment users aalready know. Off-line possibilities. Ease of use. All versions of MS Outlook. Rich text, .html and attached files can be used in knowledge articles. Full text searching. Publish articles to .htm files with index. Drop-down combo boxes for Problem type and category. User Rating: 0  (0%)  0  (0%) Business Office Suites & Tools May 5, 2004 SupportWizard (Trial download - $0 to buy) Comments (0) FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, customers report that SupportWizard has raised customer satisfaction by 50%, improved customer retention by 80% and improved the efficiency of the service team by 25%. User Rating: 0  (0%)  0  (0%) Business Other