Customer service free software - Windows Service Finder, Boldcenter Operator Client .NET, Radix...

Electronic Digital Delivery Confirmation Service Integration for CRELoaded. If you are a business owner who currently provides, or is planning to provide digital downloadable products in the future, this mod is a must. Provide proof of delivery for your download products using this mod. Theft of your products, and time lost dealing with fraudulent customers can cost your business a great deal of money. Why take chances?

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Internet

Download Managers

January 1, 2009

SnapCRM

SnapCRM is an open source web-based CRM software that includes Sales Force Automation, Marketing Automation, Service and Support, Collaboration, Business Analytics, Mobile CRM, over-the-air push SyncML synchronization, Outlook integration, Module builder, Web services access and a rich AJAX interface.

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December 2, 2008

AdventnetManageEngine SupportCenter Plus

SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration.

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Helpdesk & Remote PC

November 5, 2007

ManageEngine SupportCenter Plus

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Helpdesk & Remote PC

July 18, 2005

vtiger CRM

Open Source Customer Relationship Management for Small and Medium Businesses built over LAMP/WAMP technologies and open source projects.

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Vertical Markets

July 19, 2004

Simple Dispatcher

For Contractors and Tradesmen,Schedule Requests for Repair Service
Receive Customer phone calls, Enter problem description (can be saved) then view calendar for 2 vehicles, schedule . Calendar can be viewed at any time for dispatching.
Service Slips are stored for tracking purposes until deleted.

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Vertical Markets

November 26, 2003

Boldchat Operator Client .NET

Chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors.

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Internet

May 1, 2005

VueChat Express (Trial download - $19 to buy)

VueChat Express is a technology that enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions.
VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.

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June 4, 2007

OfficeGenie (Trial download - $29.95 to buy)

Officegenie is an advanced Call Tracking and Customer Data Management System from the house of Softlogic Innovations. The software is best suited for Product/Service Departments, Market Surveys, Product/Service Telemarketing Teams and Day to day Call Tracking in an office.

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Office Suites & Tools

December 14, 2004

Querybot Web Knowledgebase/FAQ (Trial download - $19.95 to buy)

Querybot adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. The system will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. Querybot records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service.

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March 10, 2005

Tree Service (Trial download - $14.99 to buy)

If you do any tree services, such as removal, pruning, chipping or any other such services, this software is for you. Nowyou can keep track of all past tree service jobs. You can tell what customer hires you the most, or the least. Keep track oftelephone numbers, addresses and much more info for each customer you work for. You can search by dates, addresses, namesand much more. Keep comments or special notes or other important information.

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Database Management

June 4, 2009

Customer Manager for Workgroup (Trial download - $59.95 to buy)

Powerful, easy to operate software system for storing and managing customer records, service locations and service history with the additional capability to share data in real time over the network. Customer Manager For Workgroup is a must-have schedule management tool for any company and individual specializing service.

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February 17, 2005

Request Tracker (Trial download - $149 to buy)

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

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Helpdesk & Remote PC

September 1, 2004

MenuMagic (Trial download - $189 to buy)

MenuMagic is a menu planning, recipe, and customer management system specifically developed for personal chefs, small-event caterers, and other culinary professionals. Develop customer menus that include total menu cost, billing, and organized shopping lists. Keep your recipe collection accurate with nutritional analysis and recipe costing. Track customer preferences, allergies, and nutritional parameters, as well as recipe frequencies.

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