Giveaway of the Day Forums

1. 

   bigharry
   

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   Member

   Please advise if I post a beef about my problem with Alawar that I wont get sued. I need advise on this problem but will wait for your response.

   Posted 2 years ago #
2. 

   Lee
   

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   Member

   What is your problem with it?

   Posted 2 years ago #
3. 

   LadyGodiva
   

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   Member

   Why should you get sued by complaining about programs? Have you seen the comment sections? If merely complaining justifies suits then half the comment authors are in trouble every day.

   No one can help you with the problem if you don't post it.

   Posted 2 years ago #
4. 

   bigharry
   

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   Member

   OK I purchased a game from this company and they sent the activation code but it didn't work! Then about 6 emails later without anything from Support worthwhile and abrupt 1 liners I demanded a refund of my au$25. They ignored first demand and kept trying to get the bloody program working
   Another demand from me and eventually they said they would refund! But they actually debited another $25...I emailed my horror and they said they HAD refunded and referred me to the Accounts Office for objections. Accounts emailed they had record of a refund so I sent a copy of my bank statement showing a DEBIT
   They emailed they would now credit me but to wait 2 to 7 days. Waiting...still waiting after 9 days and my recent email has been apparently ignored.
   My question is Who do I appeal to now?

   Posted 2 years ago #
5. 

   BuBBy
   

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   Administrator

   Have a read of the following (which applies since you are in Australia)
   http://www.bankers.asn.au/sc/reverse_credit.html

   There are procedures in place to protect consumers involved with disputes such as credit card purchases over the internet. You should read the above document and follow the advice it gives as soon as possible.

   Good Luck.

   Posted 2 years ago #
6. 

   bigharry
   

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   Member

   Thanks for that advise. Still waiting but just got another email from them that they are processing..how long does it take to credit a credit card?. I'll be patient for a while but it would have been nice to have got an apology at least.

   Posted 2 years ago #
7. 

   Oleg
   

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   Blocked

   Alawar has very poor support.

   Posted 2 years ago #
8. 

   Wolven
   

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   Member

   Bigharry,

   I have these sites bookmarked for reference. Keep them for when all else fails.
   (Just added BuBBy's link to my 'keepers', also - Thanks mate!).

   CONSUMER COMPLAINTS:

   [AUSTRALIA]:
   Australian Federal Police Internet Crime Unit:
   http://www.afp.gov.au/national/major_fraud/internet_scams
   Consumer Protection:
   http://www.australia.gov.au/28
   Office of Consumer and Business Affairs:
   http://www.ocba.sa.gov.au/
   Complaint Line:
   http://www.complaintline.com.au/
   Consumer Handbook Online:
   http://www.consumersonline.gov.au/content/ACH/

   [USA]:
   FBI Internet Fraud Division:
   http://www.fbi.gov/majcases/fraud/internetschemes.htm
   [Links to many areas]:
   http://www.usa.gov/Citizen/Topics/Internet_Fraud.shtml
   Better Business Bureau:
   (If you live outside the USA, have your local agency contact the BBB on
   your behalf - If you file a complaint directly, you may not receive a reply).
   http://www.bbb.org/

   [USA & INTERNATIONAL]:
   Consumer World [links] (Consumer Agencies, Organizations & Resources)
   http://www.consumerworld.org/pages/agencies.htm

   [GENERAL]:
   Internet Crime Complaint Center:
   http://www.ic3.gov/
   Report an Internet Scam:
   http://www.scamfreezone.org/ibscams.htm

   [JUST FOR FUN,..OR NOT]:
   Rip-Off Report (Get your revenge)
   http://www.ripoffreport.com/default.asp

   ..and Bigharry, just for you,..just in case:
   http://www.slatergordon.com.au/

   ......back to the egg hunt!

   Posted 2 years ago #
9. 

   bigharry
   

   offline

   Member

   What a fab forum! thanks for all the help...still waiting...will keep you all posted
   Bigharry

   Posted 2 years ago #
10. 

    BuBBy
    

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    Administrator

    This issue has been resolved.

    Posted 2 years ago #

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