Giveaway of the Day Forums » Talks

1. scri8e
   Member

   This is whine, so pass the cheese.

   I had trouble getting a good download of the free version of Spore creature creator.
   So I bought the $9.99 version which turns out to be $15.93 with their EA account/downloader manager.
   I still can't get the thing downloaded and installed, as it tells me I am off line. Say whut?
   I just ordered the bloody thing online and it is telling me I'm off line.

   Yes I emailed support. Why O why can't these companies deliver their product and it work correctly?
   I think I'm on techno melt down. I have been struggling with sprint cell service for months now.
   My phones are still all bungle hovelled.Yesterday I was on Sprint online chat. After a hour and a half and 2 CSR the 2nd who claimed to be a tech .....disconnected... with not one thing resolved I think because she didn't know how to fix the corporate SNAFU ....Whine!.....

   Posted 3 months ago #

2. Pookie
   Member

   scri8e, Don't feel bad, your not the only one having problems with Spore Creature Creator, theirs a ton of us. I have been waiting 3 weeks to hear from support. As for Sprint cell service, I have been pretty lucky. Hang in there.

   Posted 3 months ago #

3. robm
   Member

   So I take it that we should wait a little while before purchasing. I am sorry for your problems but thanks for letting us know, I will wait till Spore is less buggy.

   Posted 3 months ago #

4. Whiterabbit-uk
   Member

   EA support - don't make me laugh

   When EA released their first booster pack for Battlefield 2 I immediately bought it from them. It was only available as an online download. I paid my money, and then tried to download it, but the account password that I'd used to set up the account wouldn't work for some reason. It seems that you could only use a specific number of letters and numbers in the name. Anyway I'd set up the account with more than you should use, but they had accepted it. But when it comes to downloading your file and activating it, I wasn't able to because my password wouldn't fit in the appropriate field because it was three or four letters too long. I spent over 6 months trying to sort the problem with customer services, and even phoned them to try and resolve the situation. In the end i asked for a refund, but they never replied to those requests. I ended up buying it again. The customer services are based mainly on those lists of Q and A's. You have to sift through hundreds to find what you're looking for and then if you do find it you're lucky. Using the Email contact is a pain, and if you don't answer any of their answers to your queries, within a specified time they deem the matter closed and you have to restart the query from the start. It's time consuming, and very annoying. Personally I've never got satisfaction from EA and vowed not to buy any more of their products, but with more boosters and a new Battlefield game then Crysis and several other EA games, I couldn't help myself.

   Check any games forum that is related to games released by EA and you'll find many discontented community menbers with respect to anything to do with EA support.

   Posted 3 months ago #

5. BuBBy
   Administrator

   Agree 100% with WR on this one.

   I also am looking forward to Spore - just not looking forward to EA track record of ongoing support. EA have a history of completely stuffing perfectly good games by dropping the ball and letting down their customers.

   Posted 3 months ago # | Login to Send PM

6. scri8e
   Member

   Well I don't feel so bad now. I'm full of dread. LOL. Whee Haw here we go again with another lame CSR company.
   Doing the hippy hippy shake circle jerk quirk.

   Posted 3 months ago #

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