Giveaway of the Day Forums

1. 

   gak1952
   Member

   Some while ago I switched to Norton 360 for my security.

   Recently I've found that the Sonar feature of 360 is rejecting Giveaway installations. It views them as malware/potential malware and quarantines them.

   Sometimes I can get around this by 1) disabling a) antivirus b) firewall 2) if this doesn't work going into 360 security history and taking the installation file (sometimes the winzip itself, sometimes just the setup.exe file) out of quarantine using the restoration option. Unfortunately, this doesn't always work or becomes so complicated that I give up.

   Does anyone know of any solution to this problem? Is there any settings I can adjust in Norton 360/Giveaway that will prevent Sonar from seeing Giveaway installations as potential malware?

   My heartfelt thanks in advance. This is getting very frustrating!!!!

   Posted 9 years ago #
2. 

   Suze
   Member

   gak, when I used NIS 2012, I used to get NIS Sonar blocking many downloads from GotD and other sites, so here are a couple of suggestions:

   NIS 2012 (I had posted this on GotD a while ago):

   1) Create a subfolder called, for instance, “NIS Excludes” within a ‘Downloads’ folder (my designated folder for downloads).
   2) Open NIS > Settings > Computer > Antivirus & SONAR Exclusions: “Items to Exclude from Scans:” click on ‘configure’
   3) “Add” the entire path of this new subfolder; click Add, Apply, OK
   4) Next, on the same page, for “Items to Exclude from Auto-Protect, Sonar …:” click on ‘configure’
   5) Again, add the entire path of this subfolder; click Add, Apply, OK
   Whenever you download a GotD program (or have another file zapped by SONAR), download it into this subfolder. NIS will exclude anything in that folder from being scanned.

   An Alternative (also posted here):

   If Norton Sonar blocks startup of the installer you can override it as follows:
   - Right click the Norton Security Suite icon in the System Tray and select “View Recent History”.
   - Select “SONAR Activity” from the show dropdown.
   The event should be listed.
   - Click “More Details” at the bottom right
   - Click “Options” at the bottom
   - Click “Restore This File”
   - First un-check “Exclude this risk from future scans” and then re-check it.
   - Click “Yes”
   - Wait for the process to complete
   - Close all Norton screens
   Setup should now work properly.

   Sometimes, you just have to disable SONAR for 15 minutes . . .

   If you haven't done so already, you might want to check Norton 360 documentation or the forum for other suggestions.

   Good luck.

   Posted 9 years ago #

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